TechSolutions4CUs

Some are old enough to remember when a personalized banking experience was chatting with your favorite MSR as you deposited your paycheck every Friday afternoon. Today, fewer and fewer members are visiting a branch, instead opting for all-digital banking. So how do you create a personalized experience for those digital members? Amy McGraw, Tropical Financial Credit Union's Chief Ex

Jack Henry recently published its sixth annual Strategy Benchmark, a survey of bank and credit union CEOs whose institutions run one of Jack Henry's core processing platforms. TechSolutions4CUs host John San Filippo had the opportunity to speak with Jack Henry's Senior Director of Corporate Strategy Lee Wetherington prior to publication of the Benchmark results to preview some of i

In the early days of credit union marketing, it was all "spray and pray." Send the same message to everybody and hope for the best. Then we took a giant step forward with target marketing, which allows credit unions to segment their members into smaller groups, and thus target them with more relevant messages. However, in 2024, consumers expect every experience to be personalized.

If you look at the evolution of payments, it's always been about faster and cheaper. This past July, payments got a lot faster and a lot cheaper when the Fed introduced its FedNow instant payment service. Unlike Zelle, FedNow transactions settle instantly. And unlike RTP, the FedNow service is intended for institutions of all sizes, not just the mega banks.The question is: Where an

Over the past three years, Reseda Group has established itself if the premier fintech investment CUSO. Reseda portfolio companies benefit not only from the financial resources the CUSO provides; they enjoy the invaluable experience of seeing their product tested and deployed at Michigan State Federal Credit Union.In this episode, host John San Filippo speaks with Sara Dolan, MSUFCU

Growing your credit union has long been an exercise in thinking big. Offer as many products and services as possible. Get as big a charter as possible. Cast as wide a net as possible.Today, however, more and more credit unions are growing by thinking smaller, launching all-digital sub-brands targeted to very specific market segments.Our guest today is Michael Duncan, CEO of digital

Reseda Group is a wholly owned fintech investment CUSO of Michigan State Federal Credit Union. Reseda only invests in companies/products that are or will be deployed at the credit union. As such, companies that receive a Reseda investment get much more than money; they get the assurance that their solutions will be rigorously tested and implemented in a large, technologically sophi

It's not every episode that TechSolutions4CUs gets to chat with someone from a community bank. However, our guest for this episode, Kim Capps of Southern Bank, is so excited about digital banking her her bank's online provider, Apiture, that she was happy to share her insights with our credit union listeners. Kim provides some tips and tricks for business banking, discusses digital

The decision to subject your credit union to a core conversion is never an easy one. But sometimes that decision is made for you -- for example, when your core provider announces that the platform you're on is being sunsetted. It may be easier to just migrate to another core from the same provider. However, easier doesn't necessarily mean better. No matter what, your credit union w

In this episode of TechSolutions4CUs, host John San Filippo talks with Gina Ramos, SVP and COO at $140 million Tulare County Federal Credit Union, about her credit union's journey to find and deploy a new core data processing platform. Topics include:Why Tulare County FCU decided to go shoppingWhat the search process looked likeWhy the credit union ultimately chose Jack Henry's Sym