The Ten In Ten Podcast

Jul 25 2023
The Ten In Ten Podcast artwork

Are you a busy CX professional? 
Then this podcast was made for you.

Welcome to Ten in Ten! Ten rapid questions in ten minutes with CX leaders and thinkers across a wide range of industries.

Discover what Australia's best people in CX are excited about in this growing industry.

Gain insights from inside local government, Australia's biggest retailers, wealth management funds and so much more. 

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Ten in Ten Episode 8 - Decoding CX Brilliance: The Best of Season 1

Jul 25 2023 15 mins  
Join us for an exhilarating ride as we round off an incredible first season of Ten in Ten with a compelling highlight episode! In this Customer Experience (CX) powerhouse podcast, we've brought together some of the brightest minds in the industry to share their CX wisdom, all condensed into rapid-fire 10-minute interviews.Relive the magic of Season 1 as we revisit the most memorabl

Ten In Ten Episode 7 - How to be MATES with your customers with Mark Fazio

Jun 22 2023 16 mins  
This month on Ten In Ten we chat with Mark Fazio - Co-CEO at Mate Mobile and Internet.The story of Mate Internet and Mobile is a great one. Started by two identical twin brothers in their Aunty's backyard in Western Sydney, Mate has grown to establish a national presence and is creating fans along the way.Mate is a great example of how Customer Experience can be used to carve out a

Ten in Ten Episode 6 - The Power of Understanding Employee Needs in CX Design with Hayley Spraggett, Slater and Gordon Lawyers

May 28 2023 12 mins  
In this episode, we are thrilled to have Hayley Spraggett, the Head of Client Intake and Care at Slater and Gordon, as our special guest. Join us as we delve into Hayley's career journey and explore her perspectives on the vital role of a human-centered approach in ensuring the longevity of customer experience.In this episode;- Hear about Hayley's journey from answering phones in a

Ten In Ten Episode 5 - Marketing and CX, the perfect match! - Monique Bate LegalSuper

Apr 27 2023 11 mins  
Welcome back to ten and ten!the official podcast of CX loop.The show where we take leaders and customer experience. We put them against ten questions in 10 minutes.Today's guest has an extremely impressive CV working across marketing and six in Australia, the UK and Middle East. It's Monique Bate! Head of Customer Experience, Engagement and Digital and Legal Super.In today's chat,

Ten in Ten Episode 4 - Vital CX lessons from the Community with Greg Curcio *BONUS CONTENT*

Mar 28 2023 17 mins  
It's Ten in Ten!Join our conversation with Greg Curcio : Director of Customer and Performance, at Knox City Council.Greg is a passionate CX professional, #TourTech Start up founder, and currently navigating the relationships between local councils and their communities in a post pandemic era.Listen to why traveling inspired him to create his own tech platform, why you need to be hu

Ten In Ten Episode 3 - Why you should be designing with optimism - With Brendan Donoghue

Feb 19 2023 13 mins  
Welcome back to Ten in Ten! The official podcast of CX Loop!This month I was lucky enough to be joined by the wonderful Brendan Donoghue - Head of Digital and Customer Experience at Uni Super!Brendan describes himself as an eternal optimist and he really does have an amazingly positive outlook on the CX industry. which has taken his career across some of Australia's largest compani

Ten in Ten Episode 2 - The Future of CX with Travis Brown

Feb 01 2023 14 mins  
Welcome back to Ten in Ten!This interview series takes some of Australia's top CX experts and puts them against ten hard hitting questions in ten minutes! (Or more, or sometimes less)In our first episode for 2023 we've been lucky enough to have Travis Brown, Head of CX at Officeworks sit down with us.- Discover why he believes listening is the best CX lesson- Why self service is wo

Ten In Ten Episode 1 - CX and Local government with Fiona Symmons

Feb 01 2023 11 mins  
Welcome to #10in10!A brand new interview series by CX Loop.We take experts from across the world of Customer Experience and give them 10 questions in 10 minutes.In this first episode we have the CX Lead from the City of Stonnington, Fiona Symmons.In this episode you can discover- How good CX can defeat bureacracy.- Why simplicty is the key well designed CX.- Why you should be balan