Your first...

Welcome to Your First... Show, where we explore the thrilling journey of first experiences in the world of Customer Success Management. I'm Stino, your host, and in this episode, we delve into the insights and experiences of Prashanth Jothi, a seasoned CSM and newly appointed team lead at HubSpot.In this second episode of our second season, Prashanth opens up about his transit

Calling all aspiring CSM rockstars! This episode of Your First... Show explodes with Luke's insider secrets to CRUSH your Customer Success Manager journey.Get ready to:Unleash your inner CSM Jedi: Master the essential traits from good vibes to business smarts.Become a revenue rocket: Discover how CSMs are transforming into strategic champions.Craft a resume that screams "

In the final episode of "Your First ... Shpw" for 2023, I invited back guest Melanie Fay to discuss landing a job in customer success after experiencing layoffs. Melanie shares her personal experience of facing two layoffs within a year in the tech industry. The episode focuses on the raw and challenging aspects of job searching, especially after unexpected job losses.Mel

Join Laurence (THE OG 🔥) and me in this episode of the "Your First..." show where we delve into the world of Customer Success Tools. Discover the benefits of automating tasks and communications, leading to resource efficiency and an enhanced customer experience. We highlight the importance of segmenting clients based on needs and usage patterns for effective customer s

We fucked up, so you don't have to. In this episode, join me in a captivating conversation with the phenomenal Melanie Faye, the eternal smile of Customer Success. As a seasoned Customer Success Manager, Melanie shares her wealth of experience and insights on capturing customer outcomes and paving the way to genuine success.🌟 Key Highlights:🤝 Building Lasting Relationshi

We're spilling the beans on navigating tricky convos in customer success. And we've got a rockstar in the customer success world on today's Episode. Meet Dillon Young, a Customer Success powerhouse with over a decade of experience, dedicated to boosting retention, driving expansion, and crafting killer data-driven strategies.What's Happening in this Episode:Mana

In this magical journey, Marija, a former classical musician turned tech maven, spills the tea on her transformation and shares golden nuggets for CSMs. Expect insights on managing expectations, setting internal timelines, and avoiding the burnout hustle.We also dive into Marija's passion project, "Women in Customer Success," a podcast aiming to be the ultimate hub f

In this episode, I team up with the incredible Katherine Lockley to uncover the secrets of successful customer kickoffs!It's all about building partnerships and trust through conversation, leaving formal slides behind.Preparing is key – researching customers and having the right questions ready to unveil their goals and expectations. But before that, let's understand th

In a groundbreaking episode that's destined to go down in podcast history, we sat down with Kristi Faltorusso to unravel the complexities of "Hiring Your First Customer Success Manager". Brace yourselves for a masterclass in customer-centric recruitment that's bound to reshape your approach to building a rockstar Customer Success team! 🤝💼Here's a snea

Get ready for an electrifying episode of our podcast as I team up with the brilliant Vince to unravel the secrets behind a seamless transition from sales to customer success!In this thrilling conversation, Vince and I dive deep into the importance of a sales handover process. We discuss the vital role of clear communication, shared accountability, and the presence of all key stakeh