Women in Customer Success Podcast

Jun 25 2024 13
Women in Customer Success Podcast artwork

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

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117 - The Secret to Building Successful Customer Success Programs - Erin Stavi

Jun 25 2024 39 mins  
What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi.Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer success programs from inception t

116 - Get Your Customer Journey Mapping Right - Jennifer Peters

Jun 18 2024 37 mins  
Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping.Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A startups. With more than a decade o

115 - How to Drive Revenue as a Customer Success Team - Emma Aidanpää-Salmi

Jun 11 2024 40 mins  
Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer success managers.Emma is Vice Preside

114 - How to Live a Big Life as a CS Professional - Melissa Bickford

Jun 04 2024 42 mins  
How do you live a big life and achieve your full potential, both personally and professionally? That's exactly what we talk about with Melissa Bickford.Did you know that your habits and values drive personal development and that being proactive can help you achieve your goals? Melissa shares tips on how to live a full and authentic life by exploring your passions and interests, whe

113 - Tips For Transitioning CSM Teams into Commercial Roles - Therese Mucherie

May 21 2024 43 mins  
Is your CS team transitioning into commercial roles? Then this video is for you! Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team.Throughout her professional career, Therese has been the face of various industries, from

112 - Top Mistakes to Avoid as a CS Leader - Natalia von Oertel

May 14 2024 39 mins  
Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances.Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one. You’ll also hear about:How can you help customers achieve their goals?What to include in the customer

111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans

May 07 2024 31 mins  
Are you looking for ways to boost your career growth and master the art of building a personal brand? Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast.Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS organisations. Natasha loves both the b

110 - How to Be Entrepreneurial and Strategic as a CSM - Giorgia Pedenzini 

Apr 30 2024 39 mins  
In this exciting episode of the Women In Customer Success podcast, I am joined by Giorgia Pedenzini, a Customer Success Manager at Gainsight and a pro at building strong customer relationships. In our conversation, Giorgia gives strategic CSM tips, from deepening your understanding of customer needs to improving customer interaction skills. She shares her journey to becoming a cust

109 - How to Lead as an Executive: Skills, Style & Confidence Tips - Ursula Llabres

Apr 23 2024 42 mins  
In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta.Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performing global teams at some of the top t

108 - How to Press On as a Mom in Tech - Emilia D'Anzica & Sabina Pons

Mar 20 2024 45 mins  
In this episode, my special guests are Emilia D'Anzica and Sabina Pons, both mothers in Customer Success. Emilia is the founder of Growth Molecules, and Sabina is its Managing Director. They co-authored a book called 'Pressing ON as a Mom in Tech' - a guidebook for mothers who want to thrive in tech.In this video, you’ll hear about: Sabina’s journey as a young mom in corporate