Humanizing Healthcare

In this episode, we talk with Dr. Shannon Phillips, Chief Health Officer at Joyous, about listening to caregivers – not just for their sake, but to improve patient care and the overall healthcare experience.Healthcare is a human-centered field, yet too often the voices of caregivers often get lost in the industry's complex systems.Research shows that caregivers cannot provide com

In this episode, we talk with Dr. Dana Safran, President & CEO at National Quality Forum, about her groundbreaking work on the importance of patient-clinician relationships and their remarkable impact on healthcare outcomes.Dr. Safran's research paints a clear picture: trust and a focus on whole-person care are not just feel-good concepts but essential drivers of positive healt

In this episode, we talk with Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, about the delicate balance of personal and professional life in healthcare, the impact of systemic challenges on patient and caregiver experiences, and the transformative power of relationships in healing.Listen in for tips on how we can bring humanity back to healthcare, one conversation at a ti

In this episode, we talk with Dr. Leslie Jurecko, Chief Safety, Quality & Experience Officer at Cleveland Clinic, about the safety, quality, and experience initiatives that enable their renowned culture of care and engagement for both patients and care providers.Dr. Jurecko advocates for infusing a human touch in healthcare and fostering a culture of psychological safety. She a

In this episode, we talk with Doug Johnson, Patient Experience Officer at Endeavor Health, about how they are Delivering Person-Centered Care One Moment at a Time for both patients and care team members.As Endeavor Health, a newly named health system in the Chicago area, brings together various hospitals under one unified brand, Doug sheds light on the importance of humanizing heal

In this episode, we talk with Dr. Doug Salvador, Chief Quality Officer at Baystate Health, to hear how they are Building Trust Through Transparency to create meaningful improvements in safety, experience, and outcomes for both patients and caregivers.Dr. Salvador highlighted several challenges in the current healthcare paradigm. The inability to meet the growing needs of patients a

In this episode, we talk with Dr. Reg Blaber, EVP and Chief Clinical Officer at Virtua Health, joined us to discuss the journey of Virtua Health in championing the cause of humanizing healthcare.With a profound commitment to clinical excellence, patient safety, and the overall patient experience, Virtua Health's mission is rooted in acknowledging that patients are not merely cases

We had the privilege of chatting with Dr. Kendell Cannon, the Chief Medical Officer at Herself Health, in a recent interview to discuss the importance of humanizing healthcare and how Herself Health is leading the charge in redefining the healthcare experience for women as they age.Herself Health was born out of recognizing that women have unique healthcare needs that often go unad

In this episode, we talk with Joy Peters, Chief Nursing Officer at Allegheny Health Network's Jefferson Hospital about how their Emergency Department has dramatically improved patient experiences and staff engagement before, during and after the pandemic.

In this episode, we talk with Dwight McBee, Clinical Health Equity and Chief Experience Officer at Jefferson Health, about how Jefferson is elevating experiences for both the patients and care providers through health equity and artificial intelligence.