The Frictionless Experience

May 20 2024
The Frictionless Experience Podcast artwork

Welcome to The Frictionless Experience, the podcast where we lay waste to digital friction. This podcast is for leaders who want more out of their existing online presence. Join us for conversations with innovative leaders and industry experts who refuse to settle for mediocrity in the digital realm! Get ready for practical wisdom that will transform your user's experience and help you drive maximum customer loyalty and revenue from your website and mobile app. If you're seeking advice and strategies that could only come from a community of digital experience savants, then you’ve come to the right place.

Welcome to The Frictionless Experience!

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How to Revolutionize Customer Experiences with Vijay Jayaraman from Walmart

May 20 2024 41 mins  
From saving Valentine's Day with last-minute flower deliveries to ensuring your picnic continues uninterrupted with snacks delivered via drone, Walmart redefines convenience. We discuss with Vijay Jayaraman, Senior Director of Product at Walmart eCommerce, how these strategies are implemented across 4500 stores to create seamless, memorable customer experiences.In this episode of a

Embracing Data Storytelling and Personalization to Increase Revenue with Jared Miller from Kendra Scott

Apr 29 2024 48 mins  
In this episode of The Frictionless Experience, we dive into the world of digital analytics, data-driven storytelling, and personalization with Jared Miller, Senior Director of Web Analytics and Personalization at Kendra Scott.Jared shares his expertise in harnessing the power of data to unveil the stories that lead to impactful digital transformations, create better user experienc

Embracing Emerging Tech to Revolutionize User Experiences with Jean-Louis Hé from Yves Saint-Laurent

Apr 15 2024 48 mins  
In this episode of The Frictionless Experience, we’re joined by Jean-Louis Hé, the Director of Digital & E-Commerce at Yves Saint-Laurent (YSL) to discuss how he is revolutionizing the online experience for YSL consumers. From crafting YSL's digital storefronts to using design to bridge the physical and digital, Jean-Louis shares his unique insights on the evolution of web d

Quantifying the Cost of Friction in User Experience to Drive Strategic Priorities

Apr 01 2024 43 mins  
How do we place value on the frictionless experience—and, in turn, measure its true worth?In this week’s episode, we welcome Amir Rozenberg, who has years of experience in project management and development—and who has thought deeply about how success in designing a frictionless user experience translates through business metrics. Amir shares his thoughts on the importance of

How to Double Your Sales by Putting the Customer First with Amit Singh from Verizon

Mar 18 2024 39 mins  
“My first way of learning is to go sit with the customer and learn from them”Amit Singh, Associate Vice President of B2B Distribution Transformation and Digital Adoption at Verizon, joins us on The Frictionless Experience.With a unique customer-centric, data-driven background and deep expertise in digital and multi-channel B2C and B2C domains, Amit shares how he’s successfull

The Friction Five: How to Identify & Eliminate Friction in Your Digital Experience

Mar 04 2024 80 mins  
“What is friction costing you?”In this special "best of" episode of The Frictionless Experience, Chuck Moxley and Nick Paladino are joined by our very own Adam Wood from Blue Triangle to discuss highlights from 'The Friction Five.'Our hosts recap this season's series on the five friction forces (Marketing, Seasonality, Functionality, Design, and Speed) impacting your customers'

Mastering the Art of Product Management with Jason Abdo from HD Supply

Feb 19 2024 45 mins  
In this episode, Jason Abdo, Senior Manager of Product Management at HD Supply, a wholly owned subsidiary of The Home Depot, joins us in The Frictionless Experience studio.Jason is the founder and CEO of Product Protege, an educational community for individuals, teams, or businesses venturing into digital product management, and author of The Product Protege Guide: The Art of Produ

Design & Data: The Unexpected Power Couple with Geoff Colon from Dell

Feb 05 2024 55 mins  
“Design is not just what it looks like and feels like. Design is how it works.”— Steve JobsIn this episode, Geoffrey Colon, Senior Director of Digital Marketing at Dell, joins us in The Frictionless Experience studio.With over 15 years of experience thriving at the intersection of marketing, tech, and pop culture, Geoff is the definition of a Disruptive Marketer and Data Pu

Putting People First: Prioritizing the Employee Experience for Business Success with Dennis Perpetua of Kyndryl

Jan 22 2024 43 mins  
Increase Productivity and Unlock the Power of a Frictionless Employee Experience.In this episode of The Frictionless Experience, we have the pleasure of hearing from Dennis Perpetua, Global CTO of Digital Workplace Services at Kyndryl.With a workforce of 90,000 employees, Dennis knows the employee experience has to be top of mind in leading a large organization. Why? Because there

Uncovering the Unknown Unknowns to Dispel Customer Friction with Joe Walker of Equifax

Jan 08 2024 45 mins  
On this episode of The Frictionless Experience, Joe Walker, Head of B2C Marketing Analytics and Data Platforms at Equifax, lets us in on his secret to removing digital friction and going from disbelief to changing minds with unbelievable data.Joe shares his experience crunching data, leveraging technology, and the power of curiosity to create, collaborate, and innovate within an or