Customer Success Talks

May 14 2024 2
Customer Success Talks Podcast artwork

Welcome to Customer Success Talks: Real Challenges, Expert Advice, the podcast for anyone passionate about CS! Whether you're just starting your journey, transitioning to the field, or an experienced professional, our podcast offers engaging discussions, real-life challenges, and expert insights to help you excel in your customer success career. Hosted by Bayron Toruno, a dedicated CS enthusiast, and Navneeth Thomas an experienced CS professional, each episode features in-depth conversations with industry experts, fascinating stories, and practical advice for addressing CS challenges.

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Beyond Business: Mastering the Art of Personal Relationships in CS | Dannah Vaughan & Hassan Akram

May 14 2024 46 mins  
Dive deep into the dynamics of building meaningful personal relationships in CS with our two amazing guests, Dannah Vaughan, with her extensive experience and a successful podcast "Rebels of SaaS," and Hassan Akram, a frontline CSM with a strong background in public speaking through Toastmasters and the most passioned person I have met, bring valuable perspectives on buil

Mastering Storytelling in Customer Success | Christine Naidu

Apr 18 2024 50 mins  
Join us as we delve into the art of storytelling in Customer Success Management with Christine Naidu to discover how to create memorable, effective stories that resonate with customers and align with their unique needs. We'll explore techniques to maintain authenticity while driving impactful communication, and offer practical advice on integrating storytelling into various cus

Navigating Interview Challenges: Authenticity, Problem-Solving, and Cultural Fit | Barry Klein

Apr 02 2024 47 mins  
In this episode of our podcast, we're thrilled to welcome Barry Klein, VP of Success and Enablement at Talroo. With an impressive career spanning over 30 years in sales, customer success, and as the founder of his own consultancy, Barry brings a wealth of knowledge, especially in leading teams within the recruitment technology sector. Today, we delve deep into the nuances of t

Mastering Your Journey: Key Strategies for Career Ownership | Marija Skobe-Pilley

Mar 19 2024 52 mins  
Join us in this episode of Customer Success Talks as we explore the key pieces of career ownership and navigating through change in the dynamic field of Customer Success. Marija Skobe-Pilley is a multi-talented individual who has gone from a musician to a Customer Success leader. She grew her career from a CSM to a Director of Customer Success in 4 years. Marija is the founder of

Part 2- Cracking the Code Navigating the CS Hiring Market | Jean-Marie Schiraldi & Luke Bartram

Mar 05 2024 24 mins  
In Part 2 of the episode "Cracking the Code: Navigating the CS Hiring Market," Jean-Marie and Luke offer vital strategies and tips for those seeking roles in Customer Success. They tackle challenges like strategic job searching, the importance of emotional intelligence, and effective self-presentation in the job market. Additionally, they discuss navigating perceptions of

Part 1 - Cracking the Code: Navigating the CS Hiring Market | Jean-Marie Schiraldi & Luke Bartram

Feb 20 2024 37 mins  
In "Part 1 - Cracking the Code: Navigating the CS Hiring Market," Jean-Marie and Luke dissect the complexities of the Customer Success hiring landscape. They explore the shifting dynamics post-COVID, the influx of candidates, and the challenges companies face in attracting the right talent. They offer valuable insights into crafting effective job descriptions, the critica

Patience and Progress The Pillars of Customer Success Careers | Noah Little & Katrina Kugelmeier

Feb 05 2024 25 mins  
Being a candidate in today's job market or pursuing the next roles in your career isn't just about having an impressive CV or mastering interview techniques. It's about the journey, the persistence, and the personal growth that happens behind the scenes. As many of you know, we're not the only ones striving for that dream role. So, what's the game-changer? Persi

How to build a customer success practice through customer journey mapping | Tarek Slimani

Jan 23 2024 41 mins  
In this episode, we dive into the importance of customer journey mapping in building an effective customer success practice. We start by defining what a customer journey map is and why it's essential for a customer success team. Collaboration and alignment across departments are emphasized as key to creating a customer journey map that truly resonates with customers. Tarek sha

The evolution of a CSM: From Old Mindset to New Mindset | Markus Rentsch

Jan 16 2024 39 mins  
In today’s episode, we have the honor to have with us Markus Rentsch, CEO of Remark-able and,defenatly, the "Lord of CS Memes" he discusses the evolution of a customer success manager from the old mindset to the new mindset. The conversation highlights the shift in mindsets within the customer success industry, the importance of customer success as a company-wide mindse

Unlocking the Power of Voice of the Customer (VoC) | Andrew Marks

Jan 09 2024 44 mins  
We're thrilled to bring you a conversation with the remarkable Andrew Marks, co-founder of SuccessHACKER. With over 25 years of experience in post-sales organizations. Today's conversation explores the importance of the voice of the customer (VoC) framework and how it can drive customer success. Andrew and Nav, emphasize the need for organizations to listen to their custome