Amazing Business Radio

Dec 10 2024 511 ep. 31 mins 11

Amazing Business Radio Podcast artwork

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.

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The Gift of Customer Feedback Featuring Isabelle Zdatny

Dec 10 2024 35 mins

Gathering, Acknowledging, and Responding to Customer Feedback Shep Hyken interviews Isabelle Zdatny, Head of Thought Leadership with Qualtrics XM Institute. She talks about the importance of treating customer feedback as a valuable tool for improving customer experience, the decline in consumer feedback, and customer survey best practices. This episode of Amazing Business Radio

Mastering the Customer Experience Featuring Edwin Margulies

Dec 03 2024 28 mins

How to Reduce Friction and Create Customer Loyalty Shep Hyken interviews Edwin Margulies, Chief Evangelist at Nextiva. He talks about his book, Mastering the Customer Experience, understanding customer needs, and simplifying customer interactions. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How can companies ef

How AI Transforms Customer Support Into Customer Engagement Featuring Christina McAllister

Nov 26 2024 29 mins

Using AI to Help Human Agents Connect and Build Relationships with Customers Shep Hyken interviews Christina McAllister, senior analyst at Forrester. She talks about the evolving role of AI in contact centers and how it enhances, customer service, human interactions, and deepens customer relationships without losing the human touch. This episode of Amazing Business Radio with�

Delivering the Brand Promise Featuring Laura Richard

Nov 19 2024 26 mins

Creating a Company Identity That Transforms Customer Experience Shep Hyken interviews Laura Richard, Principal at Level5 Strategy and one of the 2023 Woman Leaders in Consulting. She talks about the essence of branding and its role in customer experience, employee engagement, and business growth. This episode of Amazing Business Radio with Shep Hyken answers the following

Exploring the Intersection of Branding and Customer Experience Featuring Joanne Chan

Nov 12 2024 27 mins

Building a Brand Customers Love Shep Hyken interviews Joanne Chan, CEO of Turner Duckworth, a world-class branding agency with studios in San Francisco, London, and New York. She talks about how brands like Amazon, Coca-Cola, and Levi Strauss & Co. infuse a clear vision and emotional connection in their branding to communicate a customer-focused experience. This episode of Amaz

The Evolving Role of AI in Customer Service Featuring Cisco’s Anurag Dhingra

Nov 05 2024 29 mins

Leveraging Technology to Create Personalized Experiences Shep Hyken interviews Anurag Dhingra, SVP and General Manager of Cisco Collaboration. He talks about using AI to bridge the gap between consumer expectations and satisfaction by enhancing both customer and employee experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions an

Redefining the Contact Center Featuring Jonathan Rosenberg

Oct 29 2024 30 mins

Exploring AI's Role in Revolutionizing Customer and Employee Experiences in Contact Centers Shep Hyken interviews Jonathan Rosenberg, Chief Technology Officer and head of AI at Five9. He talks about how contact centers can use generative AI to deliver customer experiences that people love. This episode of Amazing Business Radio with Shep Hyken answers the following questi

The Secret to eBay's Phenomenal Customer Experience Featuring Derek Allgood

Oct 22 2024 24 mins

Transforming Customer Support with Technology and Empathy Shep Hyken interviews Derek Allgood, VP of Global Customer Experience (GCX) at eBay. He discusses the importance of nurturing a supportive culture and harnessing innovative tools like AI to enhance employee and customer service. This episode of Amazing Business Radio with Shep Hyken answers the following question

How OKRs (Objectives and Key Results) Transform Customer-Centric Strategies Featuring Jeff Gothelf

Oct 15 2024 26 mins

Aligning Business Goals with Customer Needs Shep Hyken interviews Jeff Gothelf, author of Who Does What By How Much?: A Practical Guide to Customer-Centric OKRs. He talks about how aligning objectives and key results with customer needs can transform business success. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:  

Personalization in the Age of Artificial Intelligence Featuring Mark Abraham

Oct 08 2024 27 mins

How Personalized Customer Experiences Can Drive Business Growth Shep Hyken interviews Mark Abraham, Senior Partner at Boston Consulting Group and author of Personalized: Customer Strategy in the Age of AI. He talks about AI's potential to enhance personalization and the impact of tailored customer experiences on business growth. This episode of Amazing Business Radio with She