Business Lab

Oct 16 2024 92 ep. 30 mins 353
Business Lab Podcast artwork

The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.

  Technology  Business
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Cloud transformation clears businesses for digital takeoff

Oct 16 2024 28 mins  
Cloud is revolutionizing airline operations, enabling improved agility, time-to-market, and operational efficiency, according to general manager of IT infrastructure and security at Cathay Pacific, Rajeev Nair.

Transforming the energy industry through disruptive innovation

Jul 17 2024 22 mins  
Our topic today is disruptive innovation in the energy industry and beyond. We use energy every day. It powers our homes, buildings, economies, and lifestyles, but where it came from or how our use affects the global energy ecosystem is changing, and our energy ecosystem needs to change with it. My guest is Nadège Petit, the chief innovation officer at Schneider Electric.

Purpose-built AI builds better customer experiences

Apr 02 2024 24 mins  
Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior product marketing manager at NICE, Michele Carlson.

Scaling customer experiences with data and AI

Apr 01 2024 28 mins  
Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba.

Conversational AI revolutionizes the customer experience landscape

Feb 26 2024 23 mins  
AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey.

Data at the center of business

Feb 21 2024 22 mins  
Operationalizing data allows enterprises to optimize decision-making, deliver growth, and improve customer experiences, according to Mark Birkhead, firmwide chief data officer at JPMorgan Chase.

Providing the right products at the right time with machine learning

Feb 14 2024 29 mins  
Amid shifting customer needs, CPG enterprises look to machine learning to bolster their data strategy, says global head of MLOps and platforms at Kraft Heinz Company, Jorge Balestra.

Building innovation with blockchain

Feb 06 2024 20 mins  
Deploying blockchain technology can bolster innovation and create a more secure way to bank, according to Suresh Shetty, the CTO at Onyx by JP Morgan at JPMorgan Chase.

Start with data to build a better supply chain

Jan 17 2024 20 mins  
Successful digital transformation starts with the right team, an agile mentality, and a strong data foundation, says global digital solutions manager of procurement and supply chain at bp, Raimundo Martinez.

Deploying high-performance, energy-efficient AI

Jan 10 2024 29 mins  
Investments into downsized infrastructure can help enterprises reap the benefits of AI while mitigating energy consumption, says corporate VP and GM of data center platform engineering and architecture at Intel, Zane Ball.