Dive

DIVE Podcast - Episode 61 NotesEpisode Title: Mastering Online Orders & Delivery - Your Digital Service GuideHost: Mike HernandezEpisode Description: In this comprehensive episode of Dive, host Mike Hernandez explores the rapidly evolving world of digital ordering and delivery for convenience store associates. Learn how to excel in managing online orders, coordinating with deli

Dive - Episode 60 GuideEpisode 60: Mastering Convenience Meals: Your Guide to Quick Service ExcellenceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 21 minutesEpisode DescriptionTransform your sales performance by mastering today's fastest-growing profit center: convenience meals and prepared foods! In this essential episode of Dive, host Mike Hernandez reveals how

Dive - Episode 59 GuideMastering Alcohol Sales: Knowledge, Compliance, and ResponsibilityHost: Mike Hernandez Series: Dive from C-Store Center Duration: 22 minutesEpisode DescriptionMaster one of the most crucial responsibilities in convenience store operations: alcohol sales! In this essential episode of Dive, host Mike Hernandez reveals how proper alcohol handling impacts not onl

Dive - Episode 58 GuideMastering Fresh Food & Bakery: Your Guide to Product ExcellenceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 23 minutesEpisode DescriptionTransform your convenience store career by mastering today's hottest category - fresh food and bakery! In this game-changing episode of Dive, host Mike Hernandez reveals how sales associates can levera

Dive - Episode 57 GuideMastering the Close: Sales Techniques for Convenience Store SuccessHost: Mike Hernandez Series: Dive from C-Store Center Duration: 21 minutesEpisode DescriptionTransform your register interactions into sales opportunities! In this high-impact episode of Dive, host Mike Hernandez reveals how mastering the art of closing can dramatically increase your add-on sa

Dive - Episode 56 GuideBuilding Customer Relationships: The Art of Convenience Store ServiceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 20 minutesEpisode DescriptionTransform everyday transactions into lasting customer relationships! In this episode of Dive, host Mike Hernandez breaks down the essential techniques for building genuine connections with convenienc

In this episode of "Dive," host Mike Hernandez dives into the world of loyalty programs and customer data management in convenience stores. Learn how these systems can enhance customer experience and boost sales through personalized recommendations and targeted offers.Show Notes:Segment 1: Introduction to Loyalty ProgramsFundamentals of loyalty programsImportance of customer dataTy

The way you handle objections can turn a skeptical customer into one who leaves satisfied and returns again. Skillful handling of concerns doesn't just resolve the moment—it builds trust and loyalty.In today's episode, we'll explore how to navigate these conversations confidently and effectively. Whether it's a price objection, concern about quality, or a unique customer request,

In today's episode, we're exploring the critical topics of crisis management and emergency preparedness. Whether it's a natural disaster, a medical emergency, or a security threat, being prepared is the key to handling these situations effectively. This episode will give you the tools and confidence you need to manage crises, respond to emergencies, and prioritize the safety of eve

In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations run high. These skills aren't just about making customers happy at the moment; they're about building long-term trust and loyalty, even when things go wrong.