6/5/24: A big CX step at the FDA; solving struggles for your agency’s CX situation; data as a strategic asset to serve veterans better
Jun 05 2024
41 mins
This Fed Gov Today podcast is sponsored by Verizon.Today’s show is titled “Bridging Horizons: Innovating Customer Experience in Federal Civilian Services. The President’s Management Agenda and a series of executive orders have pushed agencies to transform the way they deal with agency customers. Leaders from FDA, VA, and Verizon dig into the challenges, opportunities, and tec