F&I Talk Outside the Box

Listen to EFG's Vice President of Training and Inside Sales, Glenice Wilder, discuss the changes implemented to EFG's F&I class and the upcoming 2024 F&I Talk Outside the Box lineup with EFG Training Managers, Anthony Olivieri and Charles Horsley.Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/

Listen in at EFG's Vice President of Training & Inside Sales, Glenice Wilder, and EFG Training Manager, Anthony Olivieri, tackle the lost art of negotiation. In this episode, they unpack what has happened to the practice sine the pandemic;what dealers can do now to hone their negotiation skills; and,best practices going forward.Learn more about EFG training services: https

In today's podcast, EFG Trainers, Dave Gibbs and Anthony Olivieri are joined by EFG's Regional VP of Agency Services, Ryan Musgrove, to discuss best practices in tackling one of the most pressing challenges to today's car buyers - negative equity.Learn how to ensure a good deal for your customers and your dealership through a consultative selling approach. Learn more

Listen in as EFG's Vice President of Training and Inside Sales, Glenice Wilder, discusses the current sales-team mindset facing dealers today, how we got here, and what dealers need to do going forward to turn their order takers back into sellers.Joining Glenice in this discussion is EFG's Executive Vice President or Dealer Services at EFG, Scott Kaskocsak, and the compan

Is your dealership ready to be in compliance with the updated Safeguards rule? EFG's Senior Manager of Infrastructure and Security, Randy Standish, breaks down the three basic categories of data security that all dealers should know. 1. Where does your personal identifiable information (PII) rest/reside? 2. How do you protect the transfer of information?3. How do you keep PII

In this special podcast episode, EFG's Chief Revenue Officer, Eric Fifield hosts a conversation with two General Managers from the Moritz Auto Group, Jim Hardick and Matt Ducote. These three industry veterans discuss Jim and Matt's decision to invest in compliance training in 2023, answering the questions "why now?" and "what results are they looking to ach

Is your dealership ready for electric vehicles?EFG's Senior Product Manager and resident electrical engineer, Nilesh Pate discusses three things dealers need to ask today to equip their dealerships with the necessary charging stations for an EV future.Have questions for us to answer on the podcast? Email us here: [email protected]

Original Air Date: Sept 1, 2022How do you handle cash customers? Does your team: work to sell protection products to these customers; flip them to financing; or just process the cash deal and move on?In our latest Peak Powersports Profitability Podcast, EFG's Glenice Wilder and Shane Hildy tackle cash customer best practices for your dealership to implement today. Learn more a

Original Air Date: May 26, 2022EFG Vice President of Powersports, Glenice Wilder, hosts Joe Garcia, the General Manager of Vicars Powersports to talk all things powersports, including the impact of the pandemic and the future of the powersports retail dealer. Learn more about how EFG helps powersports dealers generate lasting success here: https://www.efgcompanies.com/who-we-serve

Original Air Date: March 16, 2022Listen to EFG’s Vice President of Powersports, Glenice Wilder and EFG’s Senior Powersports Claims Adjuster, Dave Strebeck discuss the benefits of training all dealership departments to work together. Finish the podcast with actionable steps you can take today to drive efficiency and cultivate better customer service throughout the sales and owne