Leaders in Lending

Dec 11 2024 159 ep. 34 mins 24
Leaders in Lending Podcast artwork

Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future.
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending. 

  Technology  Business  Education
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Evolving the Playbook: Tech, AI, and Customer-Centric Lending

Dec 11 2024 38 mins  
In banking, yesterday’s touchdowns don’t win today’s games. A great product is just the start — constant evolution is key to meeting ever-changing customer needs.In today’s episode, host Matt Snow sits down with Rhett Roberts, CEO and Co-Founder of LoanPro, for an in-depth look at the modern financial landscape. Rhett shares key insights from the recent Money 2020 event i

From Polls to Partnerships: Election Season and the NCUA’s Role in Modern Lending

Nov 27 2024 33 mins  
In a world where technology rapidly reshapes financial systems, credit unions must innovate to stay ahead. In this episode, host Matt Snow chats with Nat Hoopes, Head of Public Policy at Upstart, as they navigate the fintech landscape and highlight the importance of actionable insights from industry professionals. They discuss the evolving role of the NCUA, the need for diversified

Lessons Learned: Equipping Businesses for Future Crises Post-Pandemic

Nov 13 2024 30 mins  
In the face of unprecedented challenges brought on by the COVID-19 pandemic, small businesses across the nation have demonstrated remarkable resilience and ingenuity, adapting to new realities and discovering innovative ways to survive. On today's episode, host Matt Snow is joined by special guest, Chris Pilkerton, the former head of the Small Business Administration and author of

Rising Above the Liquidity Crisis: Navigating Interest Rate Changes with Strategic Oversight

Oct 30 2024 32 mins  
Can credit unions turn economic setbacks into stepping stones for success? Today, we sit down with Dustin Holmberg, Chief Revenue and Lending Officer at Clearview Federal Credit Union. With $2 billion in assets and a vibrant community of 120,000 members, Clearview is not only surviving but thriving in today’s financial landscape. In this episode, we explore the transformative pow

From Ledgers to Algorithms: Revolutionizing Financial Data

Oct 02 2024 34 mins  
Ultimately, providing the best financial advice or service is all about having the right data in the right place at the right time.This week, host Matt Snow speaks with Chris Gifford, Chief Data and Analytics Officer at USAA Federal Savings Bank, about the evolution of data analytics within the financial industry—as well as the importance of having a strong data foundation. Chris

Banking on Community: Meeting the Needs of Underserved Consumers

Sep 18 2024 30 mins  
From having a child to starting a business, every major life decision comes with financial implications—and with those come concerns and challenges. But even concerns come in all different shapes and sizes, so building trust as a bank means having an in-depth and empathetic understanding of the community they’re operating in. This week, host Matt Snow speaks with Eric Fiala, Ch

Small Steps, Big Gains: Scaling Success with AI in Credit Unions in 2024

Sep 04 2024 27 mins  
Like many institutions, credit unions can't afford to be left behind in the race to adapt to the new AI-driven technological landscape. But successfully and responsibly leveraging AI goes beyond adopting AI solutions for the sake of checking off a box—it involves identifying opportunities to collaborate with seasoned partners who can help solve the problems that AI is equipped to

Adapting to Turbulence through Fintech Innovations

Aug 21 2024 31 mins  
Things need to change, oftentimes more than we’d like.This week, host Matt Snow is joined by Adam Goller, EVP and Head of Fintech Banking at Cross River Bank, for a conversation about transformation and innovation within fintech in the face of turbulent times and shifting preferences. Adam shares his insights on how smart strategy, rapidly evolving technology, and—most importan

The CFPB, Financial Regulation and Generative AI… Oh My!

Aug 07 2024 33 mins  
Although the US Supreme Court recently upheld the CFPB’s funding system—and removed a major threat to the agency’s ability to regulate financial products and services—the future of financial regulation is far from settled or certain. On today’s episode, host Matt Snow speaks with Armen Meyer, Co-Founder of the American Fintech Council, about the implications of the CFPB r

Cashing in on AI: Streamlining Bank Operations

Jul 24 2024 34 mins  
Successful AI integration isn’t just about saving time or cutting costs—it’s about thoughtfully implementing the technology into areas where it can do the most good for the company and the customer.On today’s episode, host Matt Snow speaks with Will Robinson, CEO at Encapture about AI’s application in financial institutions. Will has seen first-hand the challenges of lega