Legal Management Talk

Oct 01 2024 147 ep. 17 mins 223
Legal Management Talk Podcast artwork

The official podcast of the Association of Legal Administrators. We offer tips for pros in legal management: managing law firms, corporate legal departments and government legal agencies. For attorneys and legal managers alike. Learn more at alanet.org.

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Layering Your Cyber Defenses

Oct 01 2024 28 mins  
This Cybersecurity Awareness Month, Innovative Computing Systems' Chief Operating Officer Eric Hoffmaster joins the program to discuss how creating layers to your organization's cybersecurity is one of the most effective ways to prevent an attack. Plus, he explains which layers may be necessary to qualify for cyber insurance and how bad actors are using AI to make their attacks eve

Doubling Down on DEIA

Aug 28 2024 29 mins  
Amid the current political and social climate, several organizations have begun to roll back their diversity, equity, inclusion and accessibility (DEIA) programs. But is this just a passing trend or a more permanent reassessment of the role DEIA plays in the workplace? Ann Thomas, Chief Diversity and Inclusion Officer at Stinson LLP, joins the program to discuss the state of DEIA t

Grief, Action and the #LovedJennie Mental Health Movement

Aug 08 2024 18 mins  
When the Middle Tennessee Chapter lost one of their own to suicide, chapter members worked through their grief by taking action and forming a Mental Health Task Force. In this episode, task force members Teresa J. Walker, CLM, Tennessee Private Trust Services Director at Holland & Knight LLP, and Dana L. Holsomback, CLM, Office Administrator at Ogletree, Deakins, Nash, Smoak &a

Refocusing on Customer Service

Jul 31 2024 30 mins  
Customer service may seem like a lost art nowadays, but for your legal organization, that means it's more important than ever to get it right. In this episode, Richard Culberson, Chief Executive Officer of Moneypenny and Voice Nation, North America, discusses how to ensure your intake process makes a great first impression on potential clients and how to adapt it to the market you'

Capitalizing on Your Firm's Digital Marketing

Jul 02 2024 37 mins  
Amid everything your firm does on a daily basis, digital marketing may not seem like a top priority, but it can be one of the most important ways to grow your business and find new clients. Join Bo Royal, Co-Founder and Chief Executive Officer of Pareto Legal, as he shares his insights on how you can use marketing to cut through the online noise, track analytics and get a large ret

Mastering Mentorship at Your Firm

May 07 2024 20 mins  
A robust mentorship program can be an important recruiting and retention tool for your firm, but it also requires commitment from everyone involved. In this episode, Elise Powers, Founder of Eleview Consulting, talks about how to structure a mentorship program and convince partners to dedicate time to supporting the next generation of senior attorneys. She also gives a preview of h

Crafting an Effective Succession Plan

May 02 2024 31 mins  
Recognizing the need for succession plans at your firm is a good first step, but what does that plan look like in practice? In this episode, David Wood, a former trial attorney and Principal of David Wood Consulting, talks about the plan he created and used to successfully transition his clients to the next generation of attorneys. He also discusses the role firm administrators pla

Change Management Techniques for Law Firms

Apr 25 2024 17 mins  
Why is change such a tough thing to manage in firms (well, for people in general)? We delve into that question in this episode. Catherine Alman MacDonagh, JD, the Founder of Legal Lean Sigma Institute and a member of ALA’s Professional Development Advisory Committee, discusses steps for managing change, the importance of creating small change “wins,” how to avoid change burno

The Billable Hour versus Value-Based Pricing with Shaun Jardine

Mar 20 2024 27 mins  
What can penguins teach us about instituting change at your firm? Shaun Jardine, lawyer and author of Ditch the Billable Hour, and his sidekick Declan the Penguin answer that question through the lens of shifting your billing method to value-based pricing (VBP). VBP can be a good way to consolidate the many different billable hour policies attorneys have while offering clients the

Getting the Most Out of AI with Kriti Sharma, Part 2

Feb 22 2024 18 mins  
In Part 2 of our conversation with Kriti Sharma, Chief Product Officer of Legal Tech at Thomson Reuters, we talk about the questions you should ask when choosing AI software to use at your firm, what the regulation landscape looks like and how AI will change the future of talent recruitment. Speaker BioKriti Sharma is Chief Product Officer of Legal Tech at Thomson Reuters, focusing