Marketplace Risk Platform Podcast

Aug 21 2024 111 ep. 28 mins 11
Marketplace Risk Platform Podcast artwork

Podcast by Marketplace Risk

  Technology
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Bridging the Technical Knowledge Gap in the Field of Trust & Safety

Aug 21 2024 22 mins  
In the latest episode of the Platform Podcast, Alexios Mantzarlis, Director of the newly created Security, Trust and Safety Initiative at Cornell Tech (SETS) discusses his motivation for joining Cornell Tech to build a program that bridges the technical knowledge gap in the field of trust and safety. The initiative aims to reduce online harms through innovative clinics and to engag

AI-Driven Trust & Safety: How CX Leaders Navigate Risks and Enhance Customer Experience

Aug 15 2024 35 mins  
In this episode of the Platform Podcast, Cotera Founder Ibby Syed and Paige Zachs, Head of Operations and Customer at Coterie, explore the intersection of AI and customer experience (CX) in trust & safety. They discuss how CX leaders are leveraging AI-powered tools to enhance customer safety, manage brand risks, and streamline workflows - emphasizing the critical role of CX leaders

Metrics to Mental Health: Tackling Trust & Safety's Challenges

Aug 07 2024 28 mins  
Measuring the impact of trust & safety initiatives is more and more crucial to securing funding and demonstrating value for them. But how do you go about that? And, what happens when you are unsuccessful? Often, it takes a toll on professionals' mental health, which is already adversely impacted by the day-to-day responsibilities that come with the territory. On this episode, trust

Navigating Law Enforcement Response and Engagement

Aug 01 2024 31 mins  
In this episode, we sit down with Kristin Kupiec, Associate Manager of Community Response at DoorDash, to explore the intricate dynamics between platforms and law enforcement. This conversation dives deep into the proactive and reactive measures platforms can take when interacting with law enforcement agencies. Kristin shares her extensive experience and offers practical advice on

Trust & Safety's Evolution and Impact

Jun 21 2024 27 mins  
Once merely an afterthought, trust & safety has quickly evolved from a peripheral function to become one of the most critical and central functions in technology today - and for good reason. The trust & safety discipline has assumed the responsibility of keeping the internet safe, and trust & safety professionals are on the front line of this seemingly insurmountable task. On this

AI's Impact on Fraud

May 30 2024 29 mins  
AI's Impact on Fraud by Marketplace Risk

Product Counsel's Role in Marketplace Development

May 23 2024 17 mins  
For marketplace startups and early-stage tech platforms, lawyers can often seem out of reach due to resource constraints. But, there are significant risks when developing your product that good counsel can help you avoid - and the results will save you exponentially down the road. Join Alex Kroeger in this episode of the Platform Podcast as she discusses how platforms can success

Getting St*ff Done - Why Lean is Best

Apr 25 2024 27 mins  
All too often platforms focus on VC investment to drive hyper-growth, which usually leads to bloated organizations (and in recent times, layoffs). But what if platforms focused on running a lean organization, with more utility players who could function as 'jacks-and-jills-of-all-trades?' The result would create a solid foundation that enables growth, but also stability and flexibi

Content Moderation Evolution from Humans to AI

Apr 18 2024 20 mins  
Artificial intelligence seems to be pervading every aspect of our lives - it certainly consumes social media and news feeds. And while AI certainly has many benefits, it also brings some challenges - especially when leveraged as a content moderation tool. The question becomes - what will be the role of humans? In this episode, Camilla Hegarty discusses the evolution of content mod

Addressing Cyber Risks: Trends, Advice & Solutions

Apr 11 2024 29 mins  
Everyone is at risk of having their information compromised - especially in a world where data is so valuable. If you are a tech company, such a compromise could devastate your business. But there are easy ways to mitigate your cyber risk and protect your company with offensive cybersecurity and some common sense. Listen to this episode to hear about both from Azacus.io Co-Founde