Mastering ServiceTitan

Oct 30 2024 14 ep. 28 mins 3
Mastering ServiceTitan Podcast artwork

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted by Ausha. See ausha.co/privacy-policy for more information.

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ServiceTitan Dispatch Pro: How to Implement to Maximize Profit with AI

Oct 30 2024 20 mins  
Ashley Leege, Customer Service Manager at Althoff Home Services, unpacks ServiceTitan’s Dispatch Pro, an AI-powered, fully automated, and revenue-generating dispatch solution for the trades.Ashley shares the challenges her team faced before Dispatch Pro, how they made the switch, and highlights the importance of getting everyone involved in the implementation process.Whether you�

ServiceTitan Implementation: Owning the Platform From Day One

Oct 23 2024 31 mins  
ServiceTitan is a powerful tool, but just like any major piece of equipment in your shop, you have to know how to use it to get the most out of it.Lorenzo Plaath, a Certified ServiceTitan Coach with Go Time Success Group, brings his experience to the table to help new users who are implementing ServiceTitan. Lorenzo shares his top tips on how to take it from a new and unfamiliar sy

ServiceTitan Memberships and Service Agreements: Navigating Setup and Management

Oct 16 2024 28 mins  
Live from Pantheon 2024, Kathy Nielsen, Owner of Operations Excellence, LLC (aka Chicken Lady Speaks), joins us to discuss the ins and outs of membership management through ServiceTitan. With nearly a decade of ServiceTitan experience, Kathy shares her insights on the differences between memberships and service agreements, the importance of clear processes, and how to avoid common

Empower Your Team with STCU: The ServiceTitan Certified User Advantage

Sep 25 2024 18 mins  
In this episode, we’re joined by Randi Thompson from Bill Joplin's Air Conditioning and Heating and Danielle Combs, Program Manager for Customer & Partner Relations at ServiceTitan.Together, they dive into the exciting launch of the ServiceTitan Certified User (STCU) program — a next-level initiative designed to elevate expertise across different roles in an organization.Ra

Pricebook Fundamentals: 10 Tips to Drive Maximum Revenue

Sep 18 2024 49 mins  
In this episode, Jeremy Wickenhauser, a certified ServiceTitan coach from Go Time Success Group, guides us on a deep dive into ServiceTitan’s Pricebook.Jeremy shares expert insights on why he considers Pricebook to be the "heart of ServiceTitan,” impacting everything from KPIs to revenue tracking. He gives us ten essential rules for setting up and maintaining your Pricebook, in

ServiceTitan Next Environment: Safely Test and Prep for Future Updates

Sep 11 2024 26 mins  
Juan Lopez, Business Analyst at Franklin Electric, unpacks ServiceTitan’s Next Environment, a powerful tool that allows businesses to test and prepare for future software updates.Juan shares how he leveraged the Next Environment to become an expert in ServiceTitan and shares the key strategies he used to master new features, optimize business processes, and train his team.Whether

ServiceTitan Dashboards: Get Your Data in Order

Sep 04 2024 26 mins  
ServiceTitan dashboards are intuitive modules that can help business owners track their biggest KPIs, like sales, booking rates, and conversions.Matt Kosloski, Vice President at Friend's Plumbing in Oldsmar, FL, shares how dashboards helped his family’s business accelerate its growth and put them on track to reach $10 million in 2024.Tune in to hear how dashboards can help you en

Revenue Opportunities: Leveraging Memberships with ServiceTitan

Aug 28 2024 40 mins  
In this episode, we’re talking with Zack Kays, Software Administrator at Intelligent Design Air Conditioning, Plumbing, Solar & Electric. He’s an expert when it comes to using ServiceTitan, and he’s providing us with some actionable tips on how to set up memberships using ServiceTitan to unlock new revenue opportunities.Zacks not only shares his experience on how to lever

Revamp Your Scheduling: ServiceTitan Insights for CSRs

Aug 21 2024 36 mins  
In this episode, we're thrilled to welcome Angie Snow, Principal Industry Advisor with ServiceTitan. Angie brings a wealth of knowledge on supercharging the efficiency of Customer Service Representatives (CSRs) and dispatchers by fully leveraging ServiceTitan’s powerful features.We dive into dynamic strategies for training CSRs, mastering call management, and setting up the syste

Zapier in Action: Automation Tips for ServiceTitan

Aug 14 2024 19 mins  
In this episode, we’re talking with Jessica Woodruff Smith, Process Manager at AirWorks Solutions. She’s an expert ServiceTitan user, and she’s teaching us about the benefits of linking your ServiceTitan account with Zapier. Jessica shares her experience with Zapier to make work smoother and more efficient at her HVAC organization. She talks about how Zapier's integrations he