Relentless Customer Leader Podcast

Nov 19 2024 6 ep. 45 mins

Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transformation. Whether you're a budding entrepreneur, a seasoned executive, or simply someone who believes in the power of remarkable customer experiences, this podcast will equip you with the tools, mindset, and motivation to elevate your game. So brace yourself for a journey filled with great insights, inspirational stories and contagious energy that will reignite your commitment to putting customers at the epicentre of everything you do.

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An Introduction to The Customer Culture Imperative with AI

Nov 19 2024 15 mins

Welcome to something a little different on today's episode! As many of you know, I've been fascinated by the possibilities of AI in content creation, and we decided to try an interesting experiment. We fed my book 'The Customer Culture Imperative' into an AI system and asked it to create a 14-minute summary of the key concepts and takeaways. What you're about to hear is that AI-gen

Co-founder & CEO of Nurture Genomics Former CIO of Perkin Elmer & Beaumont Health Hans Keil | Relentless Customer Leader Podcast

Oct 08 2024 40 mins

SummaryHans Keil shares his leadership journey, starting from growing up on a farm and joining the Coast Guard to his career in various industries and his current role as a co-founder of Nurture Genomics. He emphasizes the importance of work ethic, authenticity, and building a strong team. Hans also discusses the challenges and opportunities in healthcare, particularly in creating

FROM RECEPTIONIST TO MULTI-TIME CEO, Nicole Noye | Relentless Customer Leader

Sep 01 2024 56 mins

SummaryNicole Noye is a seasoned executive with over 25 years of experience across diverse sectors, including retail, hospitality, leisure, entertainment, fitness, car sharing, and franchising. Her career has been marked by a relentless commitment to driving organizational success, leadership, team empowerment, and customer satisfaction. She has held board and executive positions,

Former Managing Director, Konica Minolta Dr. David Cooke | Relentless Customer Leader

Aug 08 2024 85 mins

SummaryDr. David Cooke shares his experiences growing up and entering the business world. He discusses how he stumbled upon Transcendental Meditation and became a teacher of it before transitioning into a sales role at Xerox Corporation. He reflects on his journey in the imaging industry, including his time at Canon and Konica Minolta, and the challenges and successes he faced. Dr.

Ken Wilcox Former CEO of Silicon Valley Bank and Dr Chris L. Brown discussing Leadership and Culture | Relentless Customer Leader Podcast

Jul 16 2024 71 mins

SummaryKen Wilcox, former CEO of Silicon Valley Bank, shares his journey and leadership philosophy. He emphasizes the importance of self-actualization and creating a positive customer experience. Ken's leadership style is centered around diversity in counsel and unity in action. He encourages decision-making at all levels of the organization and fosters a culture of open discussion

The Relentless Customer Leader Podcast with Dr Chris L Brown, Podcast Introduction

May 16 2024 1 mins

Get ready to unlock the secrets of building an unshakable customer-centric empire. Welcome to the relentless Customer Leader podcast, how customer-obsessed leaders win. I'm your host, Dr. Chris Brown, and this is a podcast that's going to ignite your passion for delivering experiences that leave your customers craving more. In each episode, we're going to dive into the minds of vis