Safaricom Newsroom

Feb 13 2025 30 ep. 27 mins 8
Safaricom Newsroom Podcast artwork

The official home of Safaricom PLC informative podcasts. #SafaricomNews

  Technology
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Safaricom Newsroom | Hitting the airwaves: Radio is now a voice you can see.

Feb 13 2025 7 mins  
Radio transmission in Kenya began in 1927 with the advent of the East African Broadcasting Corporation whose main use then was to relay news. With time, Kenyans were introduced to the late Leonard Mambo Mbotela’s “Je Huu ni Ungwana?” and Fred Obachi Machoka’s music show, “Roga Roga”.More forms of media have emerged over the years, but radio remains relevant despite bein

Inside our approach to innovation. #SafaricomNews

Feb 06 2025 26 mins  
Innovation is at the heart of Safaricom, and it is the fuel that has seen it grow from a department of the defunct Kenya Post and Telecommunications Corporation to a billion- dollar company over the last 24 years. The techies behind the innovation are driven by a desire to solve real-life problems, improve what is available, and envision what could be in the future. Listen to this

Customer Obsession, a way of life at Safaricom

Feb 06 2025 31 mins  
The customer is the lifeblood of any business, and for Safaricom, whose 44 million subscribers use its products and services to fuel their lives, customer obsession is a way of life. Using analytics and big data, Safaricom seeks to leverage technology to cater to the evolving needs of the customer and ensure that the ‘experience of one’ and hyper-personalisation are achieved. L

M-PESA: 17 years of transforming lives

Feb 06 2025 35 mins  
This podcast explores the incredible story of M-PESA, a mobile money platform that revolutionized financial inclusion in Kenya. From its humble beginnings as a microfinance loan repayment tool to its current status as the region's biggest fintech platform, M-PESA has transformed lives nationwide. #SafaricomNews

AI and the creative economy #SafaricomNews

May 01 2024 56 mins  
Should Africa have a say in the future of AI? The conversation surrounding AI is exploding globally, but where does Kenya stand? Safaricom's exploration of AI in their marketing and customer service raises important questions about the role of AI in the African creative economy and for Kenyan businesses. The latest Safaricom Newsroom podcast features a discussion with Trevor Ma

Why digital transformation is an existential issue #SafaricomNews

Mar 25 2024 41 mins  
Kenya is a rising star in Africa's tech scene, known as 'Silicon Savannah'. But with terms like 'digitization' and 'digitalization' floating around, what's the real story? 🤔 Safaricom's Joe Kanyua joins our podcast to explain the essential differences and how digital transformation is changing the way we live and work. This is the tech talk yo

Peter Ndegwa talks career growth, life, and going Agile. #SafaricomNews

Oct 31 2023 33 mins  
Safaricom Chief Executive Officer Peter Ndegwa highlighted the importance of diversity, inclusion, innovation, and authenticity in driving success and promoting transformative leadership. The Women On Board's Network, which brings together women serving on boards, aims to drive gender diversity and inclusion within board leadership. Ndegwa reflected on his experiences, includi

What the move to regulate AI means for Kenya #SafaricomNews

Oct 13 2023 21 mins  
Artificial Intelligence (AI) has emerged as one of the biggest trends in the tech world this year. It has enabled companies to understand their customers better and reach out to them. However, there are concerns that AI may lead to a loss of human control. In September of this year, a closed-door meeting of tech companies developing AI unanimously endorsed the idea of US government

Frightening, exciting. Kenyan creatives grapple with AI #SafaricomNews

Sep 15 2023 30 mins  
Artificial Intelligence (AI) has become a popular trend in the tech industry, with more than a third of C-Suite executives utilizing it in their business operations. Generative AI platforms like ChatGPT and Dall-E can perform creative tasks such as creating advertising copy and designing artwork. However, there is a debate surrounding whether AI is genuinely creative or just mimick

Plastic Doesn’t Make the World Go Round #SafaricomNews #WorldEnvironmentDay #WED2023

Jun 09 2023 27 mins  
Taka Taka Solutions is a company that has invested in equipment capable of recycling flexible plastics, which has created numerous job opportunities for waste pickers. To mark the 50th anniversary of World Environment Day, Safaricom Newsroom engaged with experts, environmental change champions, and plastic solutionists to delve into the concept of a circular economy for plastics an