ServiceNow Podcasts

Mar 04 2025 100 ep. 24 mins 112
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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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Customer Excellence in Action: Driving Value and Belonging at Scale

Mar 04 2025 30 mins  
In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million businesses at industry giants l

Creating an agentic AI framework for observability

Feb 27 2025 13 mins  
In this episode, we'll discuss the practical applications of Agentic AI in IT operations. You will learn how various observability AI agents can interact to solve specific use cases. Reach out to us if you have questions.See omnystudio.com/listener for privacy information.

Creating Multimedia Content at Scale with AI

Feb 26 2025 15 mins  
In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style

Empathy in Action - Building Accessibility at ServiceNow

Feb 12 2025 29 mins  
In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significan

Making Workflows Better with Process Mining

Feb 11 2025 34 mins  
In this episode, we interview Dan Grady, Director of Product Management, Process Mining at ServiceNow, and Damian Pascale, Senior Principal Product Manager at ServiceNow. Both guests bring over 25 years of experience in technology and have been instrumental in driving process mining innovations at ServiceNow.  Dan and Damian break down how process mining provides businesses wi

The Humanities and Technology

Jan 29 2025 33 mins  
In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-friendly, trustworthy, and responsi

What Is Agentic AI and Why Should I Care?

Jan 23 2025 19 mins  
In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers! Topics 00:00 Welcome & Introductions 04:21 What Is Agentic AI? 09:23 What Will Agentic AI on ServiceNow Look Like? 12:23 Why

AI Transformation and the Future of Connectivity: Insights from Vodafone Intelligent Services

Jan 13 2025 29 mins  
In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, we speak with Dr. Laurence Ampofo, Practice Lead of Vodafone’s AI Transformation Office. Ampofo discusses the telco giant’s bold approach to integrating AI into its operations and customer experiences, highlighting initiatives like "TOBi," the AI-powered super-agent, which is enhancing customer service and inte

Maximising the Minutes on AI: Agentic AI and the Next Wave of Business Transformation

Jan 13 2025 16 mins  
In the fourth and final episode of our mini-series, Adam Spearing, Head of AI Innovation for EMEA at ServiceNow, explores the transformative potential of agentic AI. Adam breaks down the concept of AI systems communicating and collaborating, enabling organisations to move from reactive operations to predictive, streamlined processes.  Highlighting real-world applications, Adam

Unlocking AI and Digital Transformation: A Conversation with Defra’s CTO

Jan 13 2025 26 mins  
In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, host Kat Finch delves into the world of digital innovation with Paul Mukherjee, CTO of Defra. Since joining in early 2024, Mukherjee has been steering the digital transformation of the Department for Environment, Food, and Rural Affairs, addressing challenges like legacy systems and data silos while seizing opportunities p