ServiceNow TechBytes

Jan 29 2025 80 ep. 24 mins 376
ServiceNow TechBytes Podcast artwork

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

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The Humanities and Technology

Jan 29 2025 33 mins  
In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-friendly, trustworthy, and responsi

Building Trust in AI with ServiceNow's Now Assist Guardian

Nov 20 2024 22 mins  
Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of use

Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales

Oct 16 2024 33 mins  
In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how

Generative AI at ServiceNow with Mark Hopper

Aug 21 2024 16 mins  
In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to driv

Enhancing User Experiences with Words and AI - with Carol Valdez

Jul 24 2024 15 mins  
In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nat

Collaborative Work Management - with Doug Page and Irene Vieth

Jun 05 2024 21 mins  
Collaborative Work Management

Controlled Friction and AI - wtih Di Le and Hayley Mortin

May 22 2024 32 mins  
On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improvin

Cloud Cost Management with Abhi Roy - TechBytes

May 08 2024 19 mins  
Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - Abhi Roy, Sr. Outbound Product Mana

Writing and AI with Katie Ott - TechBytes

Apr 24 2024 14 mins  
On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also

Linguistics and Language in GenAI

Apr 10 2024 24 mins  
This episode of TechBytes delves into the importance of linguistics in making AI successful, focusing on large language models and emotionally intelligent customer interactions. Experts from ServiceNow discuss applying linguistics to enhance AI's human-like communication, emphasizing empathy, humor, and trust-building. The conversation highlights the significance of language in bri