Elevating Customer Service into the Stratosphere with David Lord: Secrets to Transforming CSR Call Centers
Mar 22 2024
44 mins
Unlock the secrets to a customer service revolution with David Lord, GM at Nexa, as he joins me, Corey Barrier, to dissect the evolution of answering services into powerhouse CSR call centers. Our conversation is a goldmine for anyone looking to revamp their approach to customer interactions, as David imparts his wisdom on hiring for conversational intelligence, tailoring scripts,