The Contact Center Coach

Jul 22 2024 7
The Contact Center Coach Podcast artwork

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

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Podcast 128-Is Your Cell Phone Holding You Back? How to Regain Focus and Succeed in Your Career and Life

Jul 22 2024 18 mins  
Do you find yourself constantly checking your phone, even when you know it’s distracting you from your work and personal life? In today's episode, we're diving into the surprising ways your phone could be holding you back in your career and personal relationships. With 66% of Americans experiencing nomophobia and 57% reporting feeling addicted to their phones, this is a widesprea

127 - Don’t Let Working From Home Hurt Your Contact Center Career

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126 - How To Build Leadership Respect In The Contact Center

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Jun 25 2024 16 mins  
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May 28 2024 22 mins  
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May 08 2024 21 mins  
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Podcast 119- PIP Or PEP (Performance Improvement Plan Or Performance Exit Plan

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