The Digital CX Podcast

Jun 18 2024 5
The Digital CX Podcast artwork

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.
If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com 

RSS feed Share
Copy RSS


Subscribe on Podcast Addict


AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057

Jun 18 2024 50 mins  
Send us a Text Message.Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenue growth through data-driven insi

SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056

Jun 11 2024 43 mins  
Send us a Text Message.Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS.Chapters:00:02:28 - Introducing Jay

The Generative AI Primer for CSMs | Episode 055

Jun 04 2024 43 mins  
Send us a Text Message.In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are.So - in this episode, we focus on proper pro

AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054

May 28 2024 42 mins  
Send us a Text Message.Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicJosh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself.Key topics:00:

"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

May 21 2024 57 mins  
Send us a Text Message.Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicIn this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career journeys, get

State of the Industry and Promise of AI with Jeff Heckler | Episode 052

May 14 2024 34 mins  
Send us a Text Message.Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic.Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm.In this episode, we cover a wide variety of topics, including:00:00:00 - Welcome To The Digital Customer Experie

Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051

May 07 2024 51 mins  
Send us a Text Message.Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success.In this wonderful chat, we talk about:00:00 - Caring for your customers02:27 - Bei

Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050

Apr 30 2024 32 mins  
Send us a Text Message.As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experience',

Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049

Apr 23 2024 40 mins  
Send us a Text Message.Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-)In this fantastic conversation, we talk about:Building digital first with humans coming in off

The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048

Apr 16 2024 58 mins  
Send us a Text Message.Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now. This episode is full of practical examples and advice for