The Distillery - Distill the Power of ServiceNow

Join Sean Dawson and Jeff Spaude, Senior VP of IT at Learning Care Group, as they explore LCG’s ServiceNow evolution. From IT-focused beginnings to company-wide support serving 22,000 companies, this episode dives into LCG’s approach to governance and a culture that fosters rapid innovation. Discover actionable insights on delivering value incrementally, practicing vision-shari

CMDB horror stories come to life in this Halloween special! Sean Dawson welcomes Cask’s ITOM expert, Chris Padmore, to uncover the dangers lurking in poorly managed CMDBs. From the “Unseen Configuration Drift Catastrophe” to AI mishaps and ghostly servers, they discuss real-life examples of what can go wrong and how to avoid these terrors. Tune in for expert advice, best prac

In this special episode, Jason Rosenfeld interviews Erica Volini, Senior VP of Global Partnerships at ServiceNow, to discuss the power of partnerships in driving ServiceNow’s vision for enterprise-wide transformation. From partner qualifications to the game-changing impact of GenAI, Erica offers expert insights into how ServiceNow is shaping the future of work. If you're looking

Join Sean Dawson and Chris Skaggs, ServiceNow Global Product Owner at AES Corporation, as they explore the complex journey of managing technical debt and replatforming ServiceNow. Chris shares his decade-long experience in the ServiceNow ecosystem, highlighting his transition from consultant to platform owner. Discover how AES Corporation tackled challenges like massive technical d

Join Sean Dawson and Jonathan Alboum, Federal CTO for ServiceNow, as they explore application modernization in the public sector. In this episode, Jonathan discusses his extensive experience with the US Department of Agriculture and shares insights on leveraging ServiceNow to enhance mission-critical workflows. Discover how federal agencies can overcome ERP challenges, improve digi

Sean Dawson welcomes Adam Follmer, platform owner at a mid-sized global law firm, to discuss their ServiceNow journey. Learn why they chose to implement CSM before ITSM and how they managed a swift ITSM rollout in just six months. Adam shares the impact of adopting agile methodologies, the importance of stakeholder engagement, and strategies for managing rapid change within the org

Dive into the world of ServiceNow operational services with Felix Ortiz, Cask's Principal Program Manager and Director of Operational Program Transformation. Discover the common challenges platform owners face in managing their ServiceNow instances and learn how to proactively address staffing shortages, outsourcing pitfalls, and the importance of a 90-day backlog. Gain insights on

Dive into the world of user interface (UI) and user experience (UX) design with Ryan Curtis, Senior UI/UX Designer at Cask. In this episode, Ryan shares invaluable insights on creating intuitive, accessible, and visually appealing employee portals that drive adoption and satisfaction. Discover best practices for understanding user pain points, mapping user journeys, and validating

Gain invaluable insights on elevating IT governance and achieving strategic goals with ServiceNow's Strategic Portfolio Management capabilities. Join Sean Dawson as he unpacks the practical value of SPM with Matt Soccio, an expert with over 10 years implementing ServiceNow. Learn how to move beyond project management and transform SPM into an enterprise-wide discipline that drives

Mike Stolp joins host Sean Dawson as they unpack the critical role a Configuration Management Database (CMDB) plays in securing your organization. Mike explains how a CMDB provides the core data needed to identify risks, threats, and vulnerabilities across your IT landscape. He distinguishes between CMDB data and the valuable information it enables, stressing the importance of turn