Rob England is an IT commentator and consultant. He consults in New Zealand on IT governance, strategy and processes. Internationally, he is best known for his blog The IT Skeptic and half a dozen books on IT, and he speaks widely at conferences and webinars. Rob was the NZ IT Service Management Champion for 2011 and his blog was voted the best "IT consultant and analyst" blog in the UK's Computer Weekly IT Blog Awards for 2010. He is an acknowledged contributor to ITIL (2011 Service Strategy book).