The Modern Health Care Back Office

Jul 03 2024 32 ep. 24 mins 2
The Modern Health Care Back Office Podcast artwork

Healthcare business processes are more complicated than ever, and it's not getting any easier. In this podcast, we talk about the changing landscape of the healthcare system, how companies are struggling to keep up with increasing demand and staffing shortages. Join us as we share the best practices for back office processes just for healthcare providers. 

  Business  Health & Fitness
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Preventing the Top 5 HME Denials Q&A Follow-up

Jul 03 2024 22 mins  
Following our recent webinar on "Preventing the Top 5 HME Denials," we received numerous questions from attendees about specific denial scenarios. Andrea Stark from Miravista and Joey Graham from Prochant reconvened to answer them in a dedicated follow-up session. Here are some of the key questions and expert insights shared: Handling PECOS Denials: Question: When dealing with a PE

How To Overcome Back-Office Hurdles for Your Infusion Pharmacy

Apr 27 2023 18 mins  
Welcome to the replay of Prochant's webinar "Overcome Back-Office Hurdles: Unlock the Power of Your Infusion Pharmacy with Tina Ratliff." In this webinar, Tina Ratliff, a renowned expert in the infusion pharmacy industry, shared valuable insights and strategies to help you overcome the challenges of managing your back-office operations and maximize the potential of your infusion ph

AI and RCM: Our Infusion Expert vs. ChatGPT

Apr 23 2023 29 mins  
Welcome to another exciting episode of The Modern Healthcare Back Office! In today's video, we're exploring the world of Infusion Pharmacy Revenue Cycle Management (RCM) and pitting our expert guest against the cutting-edge AI, ChatGPT. 💡Join us as we dive into the complexities of Infusion Pharmacy RCM, tackling key topics such as claim denials, reimbursement, billing, and codin

Announcing Prochant Academy! The RCM Bootcamp just for the Healthcare Industry!

Apr 19 2023 20 mins  
Join hosts Chuck Ellis and Rachel Schools on this exciting episode of The Modern Healthcare Back Office as they share their personal experiences in healthcare revenue cycle management and take you behind the scenes of the show! In this episode, Chuck and Rachel discuss the challenges they've faced in their careers, the lessons they've learned, and the valuable insights they've gain

Lessons from Medtrade 2023 with Joey Graham and BJ Martinelli

Apr 05 2023 15 mins  
Welcome to the latest episode of the Modern Healthcare Back Office, where we dive into the world of healthcare revenue cycle management and the back-office operations that keep our healthcare system running smoothly. In this episode, we sit down with Joey Graham, the Chief Revenue Officer of Prochant, and BJ Martinelli, the head of HME sales at Prochant, to discuss their recent exp

Exploring the HME Office Workflow from Front to Back Webinar Replay

Apr 01 2023 39 mins  
Welcome to another episode of The Modern Healthcare Back Office Podcast, where we explore the intricacies of HME revenue cycle management and provide actionable healthcare business solutions. In today's episode, our guest Joey Graham, an HME back office workflow expert with over 20 years of experience, discusses common mistakes in HME workflow management and shares valuable insight

The Critical (and often missing) Feedback Loop in Healthcare Back Offices

Mar 18 2023 17 mins  
Join Chuck and Rachel as they talk to Infusion Back Office expert Tina Ratliff about why a functioning feedback loop is often the most needed but least applied tactic in healthcare back office processes. Tina will break down what a proper feedback loop looks like and provide valuable information on how to implement one into your own office. Questions? Ask Tina directly at tinar@pro

Cyber Security in the Healthcare Back Office - Lowering Ransomware Risk

Mar 12 2023 21 mins  
On this episode of the Modern Healthcare Back Office podcast, Rachel and Chuck take a deep dive into how healthcare back offices can protect themselves against ransomware attacks in 2023. They'll discuss the latest threats, potential solutions, and what organizations should be doing now to prepare for the future. They'll also explore ideas such as cloud-based security models and ar

How to become an Infusion Pharmacy Intake Rock Star - Live replay with Tina Ratliff

Mar 01 2023 15 mins  
In this episode of The Modern Healthcare Back Office, Infusion Pharmacy RCM expert Tina Ratliff dives into the three key areas where most mistakes are made on intake processes for infusion companies.She provides valuable insights on how your staff can easily increase efficiency, lower mistakes, and expedite close rates. Tina's expertise in infusion back-office operations is unparal

Quantum Leadership in Healthcare Back Office Settings Part 2

Feb 19 2023 17 mins  
In this episode, Rachel Schools takes the wheel for part 2 of discussing quantum leadership and how it differs from traditional organizational structures. Drawing on her vast experience in healthcare, Schools will provide listeners with a fresh perspective on leadership, highlighting the importance of communication, collaboration and innovation in today's dynamic healthcare environ