The Sorted Post-Purchase Podcast

Aug 16 2024
The Sorted Post-Purchase Podcast artwork

Each episode of The Sorted Post-Purchase Podcast taps into behind-the-scenes (and usually hard to reach) knowledge from the people powering the retail industry. Covering carrier management, delivery tracking and communications, ecommerce returns, final mile budget efficiencies, warehouse, logistics, and much more. Listen now for debate, speculation, strategy and honest discussion.

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The what3words triple win, and how efficient deliveries benefit everyone

Aug 16 2024 18 mins  
In this episode of The Sorted Post-Purchase Podcast, host Shaun Weston chats with Phoebe Parry-Crooke from what3words and Vickey Hill from Sorted about improving delivery accuracy. They unpack the challenges of getting parcels to the right place at the right time, and explore how what3words' innovative addressing system is changing the game.The trio explore why traditional addresse

Understanding digital dealerships and franchises in logistics

Jul 24 2024 13 mins  
In this episode of The Post-Purchase Podcast, hosts Shaun Weston and Paul Hill discuss the fascinating concepts of the digital franchise and digital dealership, and their transformative potential for the logistics and delivery industry. Using the car manufacturing giant Toyota as a case study, they unpack how a digital model approach can revolutionise the way businesses operate.Thi

How can cloud computing contribute to cost-effectiveness and sustainability in logistics?

Apr 15 2024 12 mins  
Join Shaun Weston from Sorted as he sits down with Pavlo Zheldak, chief delivery officer at Acropolium, to delve into the transformative impact of cloud computing on logistics and supply chain management. Discover how decentralisation, real-time data and cost-effective strategies are not just buzzwords but real benefits that could revolutionise how we manage routes, inventory and s

Tailoring ecommerce with customer data

Mar 22 2024 8 mins  
Ever wonder why some shopping experiences feel like they're tailored just for you? Join Shaun Weston and Dan Greenall in the latest episode of The Sorted Post-Purchase Podcast, where we dive into the magic of personalisation in retail. It's not just about using customer data. It's about transforming your shopping experience from mundane to marvellous!From data-driven decisions to r

Personalisation in the delivery experience can help cut through the noise

Mar 07 2024 10 mins  
In this episode of The Post-Purchase Podcast, join Shaun Weston and Dan Greenall from Sorted as they dive deep into the world of ecommerce with a candid conversation about the all-too-familiar question every online shopper has asked: "Where is my order?" (WISMO). It's more than just a question – it's a pivotal moment that can define the success and growth of any ecommerce busines

Bonus episode - A session on lowering final mile costs

Oct 17 2023 16 mins  
We're back for another bonus episode! This time, Dan Greenall (VP of Product and Marketing) chats to Kerry Duff (Track Product Manager) about all the ways we're seeing retailers lower their final mile costs - using contact deflection, customer contact reduction and other tactics. Touching on drop ship comms, scam emails and much more - this isn't one to miss. Find out more about th

Bonus episode – A session on driving down carriage costs

Jul 31 2023 31 mins  
By popular demand, we’ve treated you to another episode of the Sorted Retail Sessions podcast.Paul Hill, our Customer Success Director, and Dan Greenall, our VP of Product and Marketing, sit down to discuss something that a lot of retailers are working on at the moment - carriage cost efficiencies, and final mile budget optimisations. Smart parcel allocation, PUDO, carrier contra

Indie Retail Sessions: Ops Director of RESPONSIBLE, Taylor May Woolsey van Maasdijk

Sep 13 2022 25 mins  
With a mission to make existing fashion more sustainable through the circular economy, hear all about how to grow a business without compromising green credentials, through investing in solutions that ensure convenient yet sustainable delivery and returns, as well as their favourite customer engagement tactics, and the reason for their rave Trustpilot reviews.Recorded August 2022 F

Indie Retail Sessions: Carrier Product Manager at Sorted, Vickey Eggleston

Sep 13 2022 26 mins  
Hear from Vickey, our inhouse carrier expert, and find out how growing retailers can boost their brand image through developing a high-class delivery experience. She shares the essential post-purchase elements that every ecommerce business should consider – from carrier suitability, fuel costs, carrier negotiations, brand comms and even when the delivery goes wrong.Recorded Septe

Indie Retail Sessions: CEO and Founder of RMDY, James Moore

Sep 13 2022 31 mins  
From forming and building the brand at just 13 years old, to Geordie Shore influencers and Brexit battles – this interview is packed with insight, lessons and learnings from a growing business navigating Shopify, cross-border shipping and social commerce.Recorded July 2022 Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new