The Supporting Cast

Nov 26 2024 7 ep. 14 mins
The Supporting Cast Podcast artwork

Are you interested in Learning Technology and Learning Management Systems? Are you a Thinking Cap client looking to learn some best practices and get a glimpse behind the scenes of the Support Department? If so, you've come to the right place! The Supporting Cast is brought to you by those on the frontlines supporting LMS Admins! Join us monthly as we discuss Support and Training Topics, trends in the Industry, and upcoming updates to our platform.

  Education  Technology  Business
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EP 07: Tiny Award

Nov 26 2024 18 mins  
In this Special Edition of the Support Cast we introduce you to Tiny Award! Douglas Wallace discusses Tiny Award, a new browser-based platform that goes beyond traditional LMS frameworks, enabling learners to earn badges through both structured learning and informal, everyday educational experiences across the web. Listen in to learn how Tiny Award turns the entire Internet into a

EP 06: Connections

Nov 26 2024 10 mins  
Making all the right Connections!Listen in as Thinking Cap’s Douglas Wallace discusses Thinking Cap’s Connections features and benefits. Learn about the evolution of Supervisor connections and our newest feature - Activity connections.

EP 05: Quality Assurance

Jul 10 2023 10 mins  

EP 04: Make the most of your LMS: Thinking Cap’s Training & Mentorship

Aug 10 2022 14 mins  
Meet Abdul from Thinking Cap’s Training Department as he talks training from bootcamp to refreshers!

EP 03: Scorm: The Good, The Bad, and The Ugly

Aug 10 2022 16 mins  
Join me as we talk Scorm with Thinking Cap’s Chief Learning Learner Office Campbell.

EP 02: All about Thinking Cap Onboarding

Jun 16 2022 19 mins  
Join me as I chat with Isobel and Lia from our Onboarding Team! Learn about our onboarding process, what to expect, and the dirt on clean data. (spoiler alert – there is no such thing!)

EP 01: Best Practices for Logging Support Tickets

Apr 15 2022 11 mins  
Our veteran Support Coordinator Liam Kelly talks Support: what info to include in your tickets, what to do if you need assistance on the spot, and why he loves working at Thinking Cap.