The Syndeo Podcast

Sep 24 2024
The Syndeo Podcast artwork

The Syndeo Podcast, hosted by Oliver Lennon delves deep into all things Conversational AI with some of the sharpest brains from the most innovative companies in the world of Customer Experience (CX). These are not a series of interviews, but conversations – a regular discourse designed to provoke, educate and enlighten business professionals with insights, learning and guidance on leveraging conversational AI to deliver meaningful CX. Music by chillmore from Pixabay

RSS feed Share
Copy RSS


Subscribe on Podcast Addict


E19: Exploring the AI Revolution in CX: A Conversation with Simon Kriss

Sep 24 2024 47 mins  
In this episode, host Oliver Lennon is joined by Simon Kriss, Australia’s leading voice on AI in Customer Experience (CX). Author of “The AI Empowered Customer Experience”, Simon is a sought-after keynote speaker and consultant, named among the 2024 CX Top 50 Global Influencers to follow. With over 30 years of experience in the contact center and CX industry, Simon provides a

E18: AI, Analytics and the Future of Customer Experience with Bruce Pollock

Sep 10 2024 48 mins  
In this episode of the Syndeo Podcast, host Oliver Lennon welcomes Bruce Pollock, Value Principal at NICE, to discuss the transformative potential of AI in customer experience. Drawing on his 30 years of industry expertise, Bruce shares insights into how AI can help businesses overcome common challenges like "analysis paralysis," while offering a path toward smarter, more efficien

E17: AI for Wellbeing: Insights from Tech Entrepreneur Naomh McElhatton

Aug 27 2024 49 mins  
In this episode, host Oliver Lennon is joined by Naomh McElhatton, Co-founder and CEO of Dara & Co., an AI-powered wellbeing platform. Naomh, a seasoned tech entrepreneur with over two decades of experience in marketing, digital technology and innovation, shares her journey from the early days of her career to leading a company that blends AI with human empathy to enhance perso

E16: Navigating AI's Phases of Adoption and its Future Impact with Chris Gillen - Part 2

Aug 14 2024 36 mins  
Join host Oliver Lennon for the second part of his conversation with Chris Gillen, CEO and co-owner of A Closer Look (ACL), a customer experience consultancy that helps brands build authentic and enduring customer-centric brand loyalty. Chris brings nearly three decades of expertise in customer experience, particularly in the retail space with major brands like Target, Home Depot,

E15: Enhancing Brand Loyalty and Customer Experience with Chris Gillen - Part 1

Jul 31 2024 38 mins  
In this episode host, Oliver Lennon is joined by Chris Gillen, CEO and co-owner of A Closer Look (ACL), a customer experience consultancy that helps brands build authentic and enduring customer-centric brand loyalty. Chris brings nearly three decades of expertise in customer experience, particularly in the retail space with major brands like Target, Home Depot and Toys R Us. Disco

E14: Revolutionising CX and EX: A Conversation with Karin Aalberts, Orange Business

Jul 17 2024 49 mins  
In this episode host, Oliver Lennon chats with Karin Aalberts, European Head of CX & EX Digital Business Consulting & Innovation at Orange Business about the evolving landscape of customer and employee experience (CX and EX). Karin, with a robust background in data science and omnichannel strategies, shares her extensive knowledge on the critical role of technology in simpl

E13: Transforming Customer Experience with AI: Insights from Alok Kulkarni

Jul 03 2024 47 mins  
Join host, Oliver Lennon as he chats with Alok Kulkarni, a serial entrepreneur and the CEO of Cyara, one of the world’s leading AI and voice testing companies. With over two decades of experience in the CX industry, Alok delves into the dynamic world of customer experience transformation. Discover how AI and voice technologies are revolutionising the way businesses interact with

E12: CX Past, Present and Future: A Conversation with Paula Kennedy Garcia

Jun 18 2024 51 mins  
Join host Oliver Lennon as he kicks off series two of the Syndeo Podcast with CX thought leader, innovator and foresight strategist, Paula Kennedy Garcia. Renowned for her visionary thinking, Paula has earned multiple awards for innovation and futurist leadership, fuelling growth and advancing customer and user experiences with the use of emerging technologies like AI, neuroscience

E11: Conversational AI: Transformations and Challenges with Marina Ashurkina

Jan 09 2024 53 mins  
In this episode host, Oliver Lennon is joined by Marina Ashurkina, a distinguished professional with over 13 years of Conversational AI industry experience. Marina has made significant contributions to the development of voice technologies like Siri and has been involved in various startups working on multiple exciting projects including, api.ai, a conversation platform acquired by

E10: Exploring Conversational AI’s evolution and impact: A conversation with expert Mike McTear

Dec 05 2023 53 mins  
In this enlightening episode, Oliver is joined by Mike McTear, Emeritus Professor at Ulster University to delve into the evolving world of Conversational AI and its broader implications. With a career spanning over two decades in the field of spoken and conversational dialogue systems, Mike offers an unparalleled depth of knowledge and experience. As he nears the completion of his