CX Sofa Series: From Knowledge Management to Knowledge Automation
Jun 13 2024
10 mins
Knowledge Management, vital to the success of any contact centre, is no longer just a searchable repository; the modern contact centre needs Knowledge As A Service, also known as Knowledge Automation, providing AI-powered, real-time, relevant information across the enterprise at users’ and agents’ fingertips. Joining us on this episode of the CX Sofa Series is Heather Richards,