Within the Trenches

Jan 28 2025 587 ep. 49 mins 680
Within the Trenches Podcast artwork

A podcast based on the experience of being a 9-1-1 dispatcher.

  Government  True Crime
RSS feed Share
Copy RSS


Subscribe on Podcast Addict


Within the Trenches Ep 586

Jan 28 2025 65 mins  
Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts . Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Jenny’s journey from being an EMT to a 911 dispatcher Navigating the challenges of training and early calls The impact of the COVID-19 pandemic on her dispatch work Dealing with intense and emotiona

Within the Trenches Ep 585

Jan 21 2025 73 mins  
Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Challenges and surprises of starting in public safety Donna's transformative experience at a unique leadership training event Early career stories, including memorable calls and interactions The impact

Within the Trenches Ep 584

Jan 14 2025 22 mins  
Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The importance of networking in public safety The memorable transition from an EMT to a 911 dispatcher A harrowing call involving an allergic reaction and quick police response The lasting impact of

Within the Trenches Ep 583

Jan 07 2025 21 mins  
Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The initial surprises and challenges of being a fresh 911 dispatcher Transitioning from customer service to public safety Memorable and intense calls within her first weeks Advice for those consideri

Within the Trenches Ep 582

Dec 30 2024 28 mins  
Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Desmond talks about his unexpected entry into 911 dispatching The challenges and changes in the hiring and training process over the past 10 years Memorable and impactful calls Desmond has handled The importa

Within the Trenches Ep 581

Dec 30 2024 32 mins  
Ep 581 features Emily, a CTO at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily's initial reluctance to disclose her hearing aids and how she overcame it The importance of supportive colleagues and genuine leadership Emily's emotional experience with using hearing aids for the first time Significance of addres

Within the Trenches Ep 580

Dec 23 2024 95 mins  
Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Find out more about the Thin Gold Line Foundation - Web Episode topics – Jason’s traumatic first call and its long-lasting impacts Coping with critical incidents and lack of immediate support Kathy and Jason’s journey through severe healt

Within the Trenches Ep 579

Dec 18 2024 108 mins  
Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare

Within the Trenches Ep 578

Dec 16 2024 36 mins  
Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kate's emergency response experience and the evolution of technology Emotional toll of dispatch work and Kate's background with Homeland Security Importance of understanding personal strengths and finding the right role Kate

Within the Trenches Ep 577

Dec 15 2024 33 mins  
Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Real-life experiences from Kysheem’s first emergency calls Comparison of phone and radio roles in emergency communications Detailed overview of the extensive training process for dispatchers Importanc