Within the Trenches

Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires. Learn about the emotio

Ep 544 features Stephanie, a 911 Professional out of Georgia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher. Learn about the challenges and emotional toll of handling emergency calls, including a life-saving mo

Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line." Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Now and then there is a snag and that’s life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availab

Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911. Sponsor

Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911. Sponsored by

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics –

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kris's 911 story The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them. Training complexities in 911 dispatch and the personal growth that comes from facing such s

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Katie's 911 story How a background in special education equipped her to handle intense emergency calls involving children with autism Learn about the rigorous process Katie underwent to join the dispatch team, including tes

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Brad's 911 story How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations The indispensable human element in

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho. Episode topics – Katherine's 911 story Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals Insights into the rigo