Mar 03 2025 56 mins 1
What does it take to offer a 7-star customer experience in roofing? Most roofing companies struggle to go beyond just "good enough," but Terry Gwaltney of Integrity Roofing has redefined the game. He shares how focusing on leadership, culture, and value creates an unforgettable customer journey that keeps clients coming back—for generations.
In this video, you’ll discover:
✅ What a 7-star experience means and how it impacts roofing sales.
✅ The secret to hiring the right team for long-term success.
✅ How focusing on emotional connections turns customers into raving fans.
✅ Strategies to build a culture that scales and sustains excellence.
Most roofers focus on price, but Terry shows how value is the real differentiator. Learn how to make customers for life with his proven strategies.
Terry's links:
- 📖 Get Culture-neer: Building A Team That Beats The Odds: https://www.amazon.com/Culture-neer-Building-Team-That-Beats/dp/B0CL5FZJC9/ref
- 👂https://www.audible.com/es_US/pd/Culture-neer-Audiolibro/B0DXQDJYJN
- 💻 www.Terrygwaltney.com
- 🍎 https://podcasts.apple.com/us/podcast/the-culture-neer-podcast/id1725507226?i=1000692283565.
- ▶️ https://youtu.be/j8uOeIpAhOA
🤖 Have a question? Ask this customized ChatGPT for the answer! Specifically designed for this episode, it’s here to help! https://roofingpod.com/chatgpt-245
Listen to the episode on Spotify & Apple Podcasts (245) 👇
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🍏 https://roofingpod.com/apple-podcasts
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