Jan 02 2025 8 mins 6
Customer Empowerment
🔍 Provide options and agency instead of direct answers to give customers freedom to choose and a sense of control.
🤝 Frame questions as "A or B" choices rather than giving single answers to help customers feel less trapped.
Sales Technique
💡 Use "sales agency" approach by offering alternatives and options when asked for opinions.
🎯 Avoid telling customers what to do, instead present multiple possibilities for consideration.
Customer Psychology
🧠 Giving options helps customers feel more in control of their decisions and less pressured in the sales process.
