Dec 19 2022 3 mins 2
The Measurement Minute by Gary Angel
While performance may be the biggest challenge in building a people-measurement based alerting system, the most important problem for most businesses to solve is HOW to use people-measurement alerting. Use-cases tend to fall into one of these basic categories: operational management, customer journey, and security / loss-prevention. Of these, operational management is the most common and probably has the broadest set of potential uses.
Operational management use cases include but transcend line-management across multiple verticals. Crowd management, staff allocation, dynamically changing service strategies, providing public information for self-routing, and maintenance scheduling can all drive both ROI and better experience.
While performance may be the biggest challenge in building a people-measurement based alerting system, the most important problem for most businesses to solve is HOW to use people-measurement alerting. Use-cases tend to fall into one of these basic categories: operational management, customer journey, and security / loss-prevention. Of these, operational management is the most common and probably has the broadest set of potential uses.
Operational management use cases include but transcend line-management across multiple verticals. Crowd management, staff allocation, dynamically changing service strategies, providing public information for self-routing, and maintenance scheduling can all drive both ROI and better experience.
