The Raving Patients Podcast

If you’ve ever wished your team cared about your practice as much as you do, this episode is a must-listen!

Building a successful dental practice isn’t just about providing great care—it’s about creating a culture where your team takes ownership, works together, and drives growth. To break down how you can make that happen, I’m joined by Craig McVey, Chief Operations Officer and Acquisition Analyst at Mountainside Dental Group. With 18 years in the dental industry and a deep understanding of practice management, Craig shares invaluable insights on leadership, transparency, and team-driven success.

In this episode, we cover:

• Why data transparency is key to a thriving dental practice

• How team culture and leadership development impact performance

• The power of profit-sharing to boost motivation and retention

• How to keep your schedule full and improve case acceptance rates

• The importance of regular team meetings and how to make them effective

• The KPIs that matter most for practice growth

Craig also shares how Mountainside Dental Group has scaled smartly, empowering team members and creating an ownership mentality without requiring associates to handle management duties. If you're looking for strategies to strengthen your team and grow your practice, this episode delivers real-world solutions.

🎧 Listen Now and start turning your team into high-performing practice owners!

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Key Takeaways

Introduction (00:29)

Meet Craig McVey: COO of Mountainside Dental Group (01:41)

Scaling a Multi-Location Practice Smartly (04:15)

The Importance of Data Transparency in Dental Practices (06:09)

The Role of Team Culture and Leadership Development (06:24)

Key Performance Indicators (KPIs) Every Dental Practice Should Track (07:46)

Keeping Your Schedule Full: Strategies to Reduce Cancellations and No-Shows (10:33)

How Regular Team Meetings Boost Performance (11:23)

The Power of Profit Sharing to Motivate Teams (23:28)

How to Develop and Retain Top Team Members (20:25)

Balancing the Business and Clinical Sides of Dentistry (17:40)

Marketing Strategies for a Growing Dental Practice (30:30)

Lightning Round Q&A with Craig McVey (29:00)

Final Thoughts and How to Connect with Craig (33:23)

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Connect with Craig:

📧 Email: [email protected]

🔗 LinkedIn: Craig McVey

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!