Women in Customer Success Podcast

132 - How to Enable Others to Reach Their Full Potential - Nieves Canada


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Nov 19 2024 47 mins   1
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How can you, as a leader, truly empower your team to reach their full potential?

In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations.

My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others.

Nieves shares with us her journey from being a translator to becoming an executive in the tech industry, she also discusses her purpose of empowering others to recognise their unique talents and thrive in their personal and professional lives. Nieves also shares valuable information about leadership, active listening, and the significance of building trust within teams.

In this episode:

  • Nieves's journey from translation to customer success
  • The importance of enabling others
  • Strategies for enabling team members and fostering trust
  • Building trust in leadership
  • Nieves's children's book


It is stories that move us, and inspire us to do things. So, tune in for this one as I’m sure it will give you that extra boost of motivation much needed this time of year.

Follow Nieves!

This episode was brought to you by Deployflow.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


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Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm



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