Nov 01 2024 24 mins
Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech's most innovative B2B founders. In today's episode, we're speaking with Ofer Ronen, CEO & Co-Founder of Tomato.ai, an accent softening platform that's raised $12 Million in funding.
Here are the most interesting points from our conversation:
- AI in contact centers: Ofer has built three startups focusing on contact center AI, seeing the potential for AI to solve language processing problems and improve customer service experiences.
- Large-scale deals take patience: Closing large contracts, like the $300 million call center deals Ofer managed, typically involves 18 months of navigating gatekeepers, pilots, and bake-offs.
- Human empowerment, not replacement: Unlike many AI initiatives aimed at automation, Tomato.ai focuses on enhancing human agents with AI, particularly through accent softening to improve customer interactions.
- Accent softening for global agents: Tomato.ai uses AI to modify agents’ speech in real-time, reducing accents to help agents communicate more clearly, reduce repeat explanations, and improve the customer experience.
- Focusing on a niche for success: Ofer stresses the importance of focusing on a narrow problem—starting with Filipino and Indian accents—and perfecting it before expanding.
- Creating a new market: Accent softening AI is a nascent category, and Ofer is positioning Tomato.ai to be a leader in a potentially multi-billion-dollar industry as demand for AI-enhanced communication grows globally.
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