In this episode of 'Confessions of a Cleaning Business Owner', Louise discusses the critical importance of training staff in the domestic cleaning industry. She highlights the costs associated with inadequate training and the challenges of traditional training methods. Louise emphasizes the need for structured training programs, effective techniques, and the importance of assessing and empowering cleaners. The conversation also touches on innovative training environments and the long-term benefits of investing in training. Finally, Louise introduces an upcoming workshop aimed at enhancing training practices for cleaning business owners.