Confessions of a Cleaning Business Owner

Oct 30 2024 100 ep. 29 mins 22
Confessions of a Cleaning Business Owner Podcast artwork

How to run a cleaning business, secrets of the cleaning industry and what really goes on behind the scenes. Louise and Diane chat about hot topics, they share their experiences of learning to clean and navigate the highs and lows of running a cleaning business.

  Business
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Training your cleaning team

Oct 30 2024 30 mins  
In this episode of 'Confessions of a Cleaning Business Owner', Louise discusses the critical importance of training staff in the domestic cleaning industry. She highlights the costs associated with inadequate training and the challenges of traditional training methods. Louise emphasizes the need for structured training programs, effective techniques, and the importance of assessing

Are you stuck in a busy trap?

Oct 23 2024 26 mins  
In this episode of Confessions of a Cleaning Business Owner, Louise and Diane discuss the challenges faced by busy entrepreneurs, particularly in the cleaning industry. They explore the balance between work and personal life, the pitfalls of hustle culture, and the importance of setting boundaries. They emphasise the need for business owners to evaluate their pricing strategies and

Creating your own cleaning products

Oct 16 2024 26 mins  
In this episode of 'Confessions of a Cleaning Business Owner', Louise and Diane discuss the viability of making your own cleaning products, particularly in a professional cleaning context. They explore the health and safety regulations that apply to professional cleaners, the risks associated with homemade cleaning solutions, and the importance of consumer trust in cleaning product

Cleaning Safely including PPE and infection control

Oct 08 2024 35 mins  
In this conversation, Louise and Diane discuss essential practices for cleaning safely, focusing on personal protective equipment (PPE), particularly gloves, and the importance of understanding their types and uses. They delve into the significance of colour coding in cleaning, waste management regulations, and the differences between professional and supermarket cleaning chemicals

Should I make a cup of tea for my cleaner?

Oct 02 2024 21 mins  
In this episode of 'Confessions of a Cleaning Business Owner', Louise and Diane discuss essential tips for clients to enhance their cleaning experience. They cover topics such as the importance of tidying up before cleaners arrive, realistic expectations regarding cleaning time, effective communication, and the significance of tipping during the holiday season. The conversation als

When a complaint from a customer feels like too much

Sep 25 2024 22 mins  
In this episode of Confessions of a Cleaning Business Owner, Louise and Diane discuss the emotional challenges of handling customer complaints in the cleaning industry. They explore effective strategies for complaint management, the importance of communication, and how to learn from feedback to improve business practices. The conversation emphasizes the need for a structured approa

How is it possible to run a successful cleaning business and make no money?

Sep 18 2024 25 mins  
In this insightful episode, Louise and Diane dive deep into the common struggles cleaning business owners face, especially those working tirelessly yet barely turning a profit. They break down the importance of having the right business model, discuss effective pricing strategies, and highlight the challenges of growth in the cleaning industry. From exploring different business str

3 common Cleaning business owner mistakes

Sep 10 2024 31 mins  
In this episode, Louise and Diane discuss the three most common mistakes of cleaning business owners: saying yes too often, undercharging or underquoting, and being too nice. They explore the consequences of these mistakes and provide insights on how to avoid them. The conversation emphasises the importance of setting boundaries, valuing your services, and managing customer expecta

Recruitment after the summer holiday

Sep 04 2024 30 mins  
In this episode, Louise and Diane discuss the recruitment process for cleaning businesses. They talk about the best time of year to recruit, where to advertise job openings, and the importance of building relationships with potential resources. They also share their recruitment processes and offer tips for training new hires. The conversation emphasizes the need to recruit the righ

Domestic Cleaning Industry Awards

Aug 28 2024 26 mins  
The conversation is about the Domestic Cleaning Industry Awards, which are held annually to recognize and celebrate the achievements of domestic cleaning businesses. The awards aim to give recognition to the industry and promote excellence in various categories. The conversation covers the different award categories, the judging process, and the importance of self-nomination. It al