Masters of Home Service

The secret to building a team of loyal high performers? Putting your employees first. This episode explores how empathy and proactive leadership can inspire loyalty and drive better results. Discover strategies to support personal and professional growth, resolve conflicts, and improve communication, along with insights into Employee Stock Ownership Programs (ESOPs). Join host Adam Sylvester and Danielle Rossi, CFO of The Tree Lady Company.

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[00:00] Introduction to the episode and guest

[01:00] Caring for your employees leads to higher performance and more loyalty

[03:17] Using proactive empathy in the workplace to address employee needs

[08:02] Helping employees develop both inside and outside of the business

[10:24] Insightful interview questions that help identify passionate and motivated candidates

[12:18] Leading by example in communication and fostering open conversations

[13:24] Using Jobber to enhance client communication and implement easy online booking

[14:37] Handling workplace conflicts by bringing employees together for direct communication

[16:11] Coaching employees to become better communicators and resolve conflicts effectively

[17:16] A communication exercise that helps resolve miscommunication issues among teams

[18:52] Encouraging clear articulation of thoughts to improve team dynamics

[19:14] Introduction to employee stock ownership programs (ESOP) and their potential benefits

[21:49] Final insights on how proactive empathy inspires loyalty and drives employee performance

[22:41] Adam’s key takeaways: listen to your people, foster work/life balance, deal with conflict