Apr 22 2024 38 mins
Let’s revisit a classic! Enhancing the customer service experience isn’t just about meeting expectations—it’s about exceeding them.
Going above and beyond leaves customers delighted and satisfied, fostering the kind of loyalty every business craves.
Join us as executive coach and founder of The Nour Group, David Nour, alongside Michael Israel, to expand on the strategies and activities essential for delivering an exceptional customer service experience.
David and Michael discuss:
- How misaligned expectations can cause customer relationships to go bad
- What “best of breeds” is and how it relates to completed service work
- Why data has become the new renewable energy
- The total completed service work ecosystem and what it entails
- How to exceed expectations by adding value to your current customer service processes
- And more
Resources:
- Book a call with Zuper’s sales team
- Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)
- A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)
Connect with Michael Israel:
Connect with David Nour:
About David Nour:
A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. A Forbes Leadership contributor on the Future of Work and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in various prominent publications, including The Harvard Business Review, The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast.
Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.