Zuper FM – Field Service, Your Way

Jun 12 2024 31 ep. 32 mins
Zuper FM – Field Service, Your Way Podcast artwork

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business.

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Streamlining Field Service Operations with Mark Scharaga (Ep. 31)

Jun 12 2024 27 mins  
In field service, staying ahead means embracing innovation and strategic partnerships. How can a company streamline operations and enhance processes? What role does technology play in transforming service delivery? In this episode, Michael Israel hosts Mark Scharaga, the Founder and CEO of Sora Partners, to explore the journey of his company in field service management … Read Mor

Elevating Field Service with HubSpot and Zuper Integration with Paul Weston (Ep. 30)

May 22 2024 30 mins  
Discover the transformative power of integration between HubSpot and Zuper in the field service industry. This week, Michael Israel chats with Paul Weston, GM & Sr. Director of Product at HubSpot, about the seamless integration of HubSpot’s Service Hub with Zuper’s field service management software. They explore how this synergy enhances customer experiences, improves operation

How Can Field Service Technology Improve User Adoption and Efficiency? with Vanessa Hunt (Ep. 28)

May 13 2024 40 mins  
Whether you’re navigating change in your field service operations or implementing new technology, this episode offers practical guidance and actionable strategies to ensure success. Join Michael Israel as he delves into this critical topic alongside Vanessa Hunt, founder of Vanessa Hunt Consulting. Together, they share invaluable insights on user adoption and the challenges faced

Unlocking Efficiency in Field Services by Leveraging Technology with Omer Menashe (Ep. 29)

May 08 2024 31 mins  
Have you ever wondered how technology can help you manage field service and improve expense tracking? Michael Israel sits down with Omer Menashe, founder of Clyr and a pioneer in driving efficiency within field service operations through innovative automated expense management solutions. Join us as we explore how Clyr’s integration with Zuper is revolutionizing the … Read More

The Power of Relationships in Field Service with David Nour (Ep. 21)

May 06 2024 39 mins  
In this older episode of the Zuper FM podcast, we’re diving deep into Relationship Economics and its transformative power in the customer service and field service industries. Join us as we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, in this enlightening episode. David sheds light on the pivotal … Read More Read More

Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)

Apr 29 2024 28 mins  
Customer experience is the cornerstone of business success—it’s how customers perceive their interactions with your company, and it’s crucial for every business. This is as true today as it was when we first released this episode. But what does it take to truly excel at customer experience? In this insightful episode, join Dennis Sadlowski, a … Read More Read More

Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)

Apr 22 2024 38 mins  
Let’s revisit a classic! Enhancing the customer service experience isn’t just about meeting expectations—it’s about exceeding them. Going above and beyond leaves customers delighted and satisfied, fostering the kind of loyalty every business craves. Join us as executive coach and founder of The Nour Group, David Nour, alongside Michael Israel, to expand on the strategies �

A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)

Apr 15 2024 46 mins  
Learn how mastering Completed Service Work can give your business a strategic edge. By leveraging field service management to forge deep connections with customers, you can cultivate loyalty, drive growth, and position your brand as a leader in your industry. In this enlightening episode, Michael Israel is joined by industry experts Michael Blumberg, President and … Read More Rea

Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)

Apr 05 2024 36 mins  
Even though it’s from the archives, this episode packs a punch with insights that still hold true today. Join Michael Israel and David Nour on this episode as they dive into Completed Service Work, a game-changer in field service management that goes beyond mere problem-solving to elevate service professionals and businesses alike. In this enlightening … Read More Read More

How Will AI Revolutionize Field Service? with Jeff Oskin (Ep. 27)

Oct 11 2023 33 mins  
In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses. Jeff shares insights on how AI can yield a substantial return on investment, stressing the significance of a robust foundation in field service platforms and ticketing systems for effective AI integration. He also dives … Read More Read More