May 27 2024 27 mins 2
In this episode we explore the need for a business owner or sales leader to begin to measure all aspects of the retention process.
Key Metrics to measure - Overall Customer Retention Rate
Renewal Rate
Customer Churn Rate
Customer Lifetime Value
Customer Satisfactions
Net Promoter Score
Repeat Purchase Rate
Customer Engagement
If your business needs help implementing a system to be able to measure these outcomes please visit our website at: www.salesstrategic.com or email us at: [email protected]
