Feb 26 2025 13 mins
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
Today, Chris Cotton talks about recent customer service interactions at his businesses. He then explains his thought process of how technology can and/or should be used in these interactions, saying to be careful not to over-rely on tech. Chris then gives examples of strong customer service experiences he's had with Apple and Starlink, demonstrating how these interactions can sway customer loyalty.
00:00 Balancing Tech in Customer Relations
03:50 Lifelong Android User's Laptop Experience
09:23 Customer Service and Unique Offerings
10:26 "Upgrading to Starlink Mini"