AutoFix TechnologyCast

Mar 19 2025 9 ep. 30 mins
AutoFix TechnologyCast Podcast artwork

The AutoFix TechnologyCast is your go-to podcast for navigating the evolving world of automotive repair technology. Hosted by industry veteran Coach Chris Cotton, each episode dives into the latest advancements—from AI-driven diagnostics to cutting-edge shop management tools. Get actionable advice, hear from expert guests, and join a community that embraces innovation to boost efficiency, enhance customer experiences, and grow your business. Whether you're tech-savvy or tech-curious, there's something for everyone. Subscribe now and stay ahead of the curve!

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Mobile Apps and How They Can Change Auto Repair | Jeremy Glassco

Mar 19 2025 46 mins  
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREJeremy Glassco is the founder of AppFueled. Today, he and Chris talk about the use of apps and technology in repair shops today. Jeremy underscores the importance of integrating mobile apps as a communication medium to improve the customer experience. He shares strategies for

A Good Loaner Car System Can Revolutionize Your Repair Shop! | Laura Tierney from ShopLoaner

Mar 12 2025 34 mins  
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREToday, Chris Cotton and Laura Tierney from ShopLoaner talk about the importance of shop owners having a structured loaner vehicle program. Laura brings up multiple ways shops can implement these programs, including using cars that clients have left behind or considering leasi

Can Technician Training Go Remote? | Drew Jablonowski from Garage Gurus

Mar 05 2025 30 mins  
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREIn today's episode, Chris Cotton and Drew Jablonowski from Garage Gurus cover technology and training today in the auto industry. Drew says that Garage Gurus is using 53-foot semi-trailers to bring educational opportunities directly to technicians to help improve it. He also

How Customer Service Changes Technology Choices

Feb 26 2025 13 mins  
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREToday, Chris Cotton talks about recent customer service interactions at his businesses. He then explains his thought process of how technology can and/or should be used in these interactions, saying to be careful not to over-rely on tech. Chris then gives examples of strong c

AI In Auto Repair - Is It Helpful? | Craig O'Neil from Auto Flow

Feb 19 2025 44 mins  
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREIn this episode, Chris Cotton and Craig O'Neill from Auto Flow talk about the role of AI and technology in the auto repair industry. They both emphasize face-to-face interactions even in a world filled with interactions over screens using technology. How do you have a good ba

Local Service Ads and Why Your Shop Should Use Them

Jan 29 2025 35 mins  
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREBrian Walker is the President and CEO of Shop Marketing Pros.Today, Chris and Brian help you understand what local service ads are and why you should use them at your shop. Brian explains how they have been successfully utilized in other industries, but now many shop owners a

Data is King in Auto Repair Right Now - How Are You Using It?

Jan 22 2025 34 mins  
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREIn this episode, Chris Cotton is joined by Justin Rae, founder and CEO of Cinch. Justin explains how Cinch uses data science and automation to enhance customer communication and streamline operations for auto repair shops. Justin also says that clean data for effective AI imp

After-Hours Calls and How I've Used AutoOps at My Shop to Solve This Issue

Jan 15 2025 32 mins  
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREIt's episode number 1! We're so excited about the journey we're starting and glad you're here to join us! Today, Chris Cotton is joined by Steven Fafel, co-founder of AutoOps. Steven brings up data collection and how Auto Ops uses its voice system. Chris shares his experience

Welcome to the AutoFix TechnologyCast - Why Am I Doing This?

Jan 10 2025 4 mins  
Chris Cotton introduces the AutoFix TechnologyCast, a podcast dedicated to exploring how technology is revolutionizing the automotive repair industry. Chris shares his rich background in the automotive field, highlighting his passion for teaching and mentoring shop owners. He also outlines what's to come in future episodes, including in-depth discussions with industry leaders, acti