May 31 2024 55 mins
In this episode, InboxArmy's Scott Cohen and Garin Hobbs welcome Brian Riback of Labrador to discuss the challenges of building and executing personalization in the right ways. In the conversation, Brian discusses the importance of data health, proper setup of data for rules- and non-rules-based personalization, and the role technology plays in enabling personalization. Join us as Brian passionately dives into the common sense needed to drive proper personalization.
05:17 - Effective Personalization in 2024
07:45 - What Companies Need in Place to Power Personalization
17:57 - The Line Between Effective Personalization and Creepy
26:19 - Reconciling Privacy and Data Collection for Personalization
33:53 - How Much Tech is Too Much Tech?
42:16 - Is AMP for Email Worth It?
43:39 - Personalization Success Stories