The Successful Contractor Podcast

In this episode of The Successful Contractor, host Bob Houchin sits down with Mike Bears from Paul the Plumber to break down the incredible 200% growth that took their business from $4 million to $12 million—in just three years!

How did they scale so fast while maintaining quality, profitability, and customer satisfaction? Mike shares the hard-earned lessons, systems, and strategies that transformed their company into a multi-trade powerhouse.

Here’s what you’ll learn in this episode:

· The Game-Changing Sales Training – How CertainPath training helped their techs close more jobs, increase average tickets, and boost conversions.

· HVAC Lead Flipping 101 – How to properly flip HVAC service calls into replacement leads without being pushy.

· Techs vs. Full-Time Salespeople – When and how they transitioned from technicians selling to dedicated comfort advisors—and why it changed everything.

· Avoiding Callbacks & Service Mistakes – The quality control processes & checklists they implemented to reduce rework and improve efficiency.

· The Biggest Scaling Mistakes – What they got wrong during their rapid expansion—and how they fixed it before it hurt their bottom line.

· Mastering Digital Marketing – The SEO, PPC, and branding strategies that put them ahead of the competition and filled their call board.

· Adding New Trades Successfully – How they expanded into HVAC and electrical without neglecting their core plumbing business.

· How to Learn from Competitors – Why shop tours and networking have been some of their biggest growth accelerators.

· Warehouse & Inventory Management – How they overhauled their inventory process to stop wasting money and keep trucks stocked properly.

· Building a Strong Leadership Team – The key hires that allowed Paul the Plumber to scale while maintaining control and profitability.

Whether you're a small contractor looking to scale or a seasoned business owner trying to take things to the next level, this episode is packed with actionable insights that will help you increase revenue, improve efficiency, and build a thriving service business.

#HVACGrowth #ContractorSuccess #BusinessScaling #TheSuccessfulContractor #PaulThePlumber #CertainPath