Oct 08 2024 21 mins
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro.
Vivek Bhaskaran is the founder and CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. His life motto is simple - “The two things that drive me every day are motorcycles and client success!”
In 2008, his startup made Inc. Magazine's list of the fastest-growing private companies, ranking 25th among business-service providers. Since that time, Vivek has never looked back by spearheading both the product and global expansion of QuestionPro.
In this episode, Vivek and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that John and his team at QuestionPro think through on a daily basis to build world class customer experiences.
**Episode #245 Highlight Reel:**
1. Changing the landscape for shopping for car insurance
2. Getting user feedback back to your product team as soon as possible
3. Leveraging AI to improve your agent & employee experiences
4. Building "break-walls" for your customer support team at scale
5. Creating chat-bots that actually help your customers from the get go
Click here to learn more about Vivek Bhaskaran
Click here to learn more about QuestionPro
Huge thanks to Vivek for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
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