CXChronicles Podcast

Oct 27 2024 234 ep. 34 mins 3

CXChronicles Podcast artwork

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!

CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders.

CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

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CXCP Live At QuestionPro's XDay 2024 In Austin, TX

Oct 27 2024 27 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down with several amazing customer, employee, market research & product focused business leaders including Rick Denton, Ken Peterson, Mike Burn, Crystal Wiese &am

Driving Growth Through High Velocity Market Research | Gary Pansino

Oct 15 2024 30 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now runs a Qual and Quant research factory with his sister. Questions from mostly repeat clients arrive on trucks. And they do their thing and shi

Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran

Oct 08 2024 21 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro.Vivek Bhaskaran is the founder and CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. His life motto is simple - “The two things that drive m

Removing The Rocks From Any Customer Journey | Sean Albertson

Sep 26 2024 48 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean Albertson is a keynote speaker, workshop facilitator, coach and consultant on transforming your customer journey to reduce effort and drive greater customer loyalty. Sean has developed the ROCKS Strategy that leverages survey

Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience

Sep 20 2024 9 mins

Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences.AI has been arguably the most discussed topic in not only business but across the world over these last several years, this year specifically it became the "Forrest Gump" of Business & Global Economies. The truth

Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes

Sep 03 2024 45 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Carolina.Instant Teams leads the way as a CX talent marketplace committed to the financial well-being of military families while providing companies i

Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger

Aug 26 2024 29 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City. Lynn has 20+ years of experience developing and executing strategies to drive revenue and market cap. Expertise building and leading high-performing B2B + D2C cross-functional marketing teams for global matrixe

Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman

Aug 19 2024 37 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the fastest-growing marketing agency in the U.S., now valued at over $150 million. Erik's vision for Hawke Media has always been to revolutionize

Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor

Aug 14 2024 54 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT. This week's CXCP guest is Unstoppable at all things marketing: ABM, metrics-based, demand gen, social, Business Development, etc. Deep SaaS expertise. Highly prone to succeed, with 5 successful exits under his belt (and co

Easing E-Commerce Pains One Click At A Time | Lee Roquet

Aug 05 2024 57 mins

Hey CX Nation,In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate about delivering exceptional customer, team, product, and brand experiences, he brings a unique blend of professionalism, passion, and positivity to his current role as CEO at Finch an e-commerce marketing company. With a track re