Sep 13 2022 17 mins
How frustrating is it when you contact your favorite brand for support, and it takes forever to get a simple question answered? Imagine a customer experience where you reach out, and the company has already anticipated your question and has all the right information ready for you? The Microsoft Digital Contact Center Platform (DCCP) brings together disparate systems across the customer care ecosystem and does just that. In this episode of Think Big, Tony Lorentzen, SVP and GM Intelligent Engagement, explains how these systems work, resulting in a better experience, more loyal customers, happier contact center agents, and more upselling opportunities – all the while, simplifying implementation and support of contact center infrastructure.